Hotel Receptionist Front Desk Guest Services - Marriott International - Dubai UAE

• Process guest arrivals and departures including identity verification and reservation confirmation.
• Allocate rooms and issue activated room keys according to hotel procedures.
• Set up guest accounts and verify payment methods before providing room access.
• Enter loyalty program information and maintain accurate guest records.
• Ensure room rates match approved market codes and record any rate discrepancies.
• Confirm billing accuracy and adjust charges when required.
• Prepare operational reports, guest logs, and shift financial summaries.
• Handle cashier responsibilities including processing payments, refunds, and vouchers.
• Provide guests with hotel information, local directions, and service assistance.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Count and reconcile cash at the beginning and end of each shift.
• Follow accounting and audit procedures while handling financial transactions.
• Report security incidents or guest complaints to the appropriate department.
• Maintain professional communication with guests and colleagues while supporting team operations.

• High school diploma or equivalent qualification.
• Minimum one year of experience in hotel reception or hospitality guest services.
• Strong interpersonal communication and customer service skills.
• Ability to manage guest interactions in a fast-paced hotel environment.
• Basic knowledge of hotel reservation or property management systems.
• Attention to detail when handling financial records and guest accounts.

• Front desk reception and guest services
• Hotel reservation and billing coordination
• Guest check-in and check-out management
• Customer service and hospitality communication
• Payment processing and cashier operations
• Problem solving and guest request handling
• Team collaboration in hotel operations
• Service quality and guest satisfaction management

• Join one of the world's leading global hospitality companies.
• Gain professional experience in Dubai's international tourism industry.
• Work within a multicultural hospitality team delivering high service standards.
• Access career growth opportunities across Marriott International's global hotel network.

• Process guest arrivals and departures including identity verification and reservation confirmation.
• Allocate rooms and issue activated room keys according to hotel procedures.
• Set up guest accounts and verify payment methods before providing room access.
• Enter loyalty program information and maintain accurate guest records.
• Ensure room rates match approved market codes and record any rate discrepancies.
• Confirm billing accuracy and adjust charges when required.
• Prepare operational reports, guest logs, and shift financial summaries.
• Handle cashier responsibilities including processing payments, refunds, and vouchers.
• Provide guests with hotel information, local directions, and service assistance.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Count and reconcile cash at the beginning and end of each shift.
• Follow accounting and audit procedures while handling financial transactions.
• Report security incidents or guest complaints to the appropriate department.
• Maintain professional communication with guests and colleagues while supporting team operations.

• High school diploma or equivalent qualification.
• Minimum one year of experience in hotel reception or hospitality guest services.
• Strong interpersonal communication and customer service skills.
• Ability to manage guest interactions in a fast-paced hotel environment.
• Basic knowledge of hotel reservation or property management systems.
• Attention to detail when handling financial records and guest accounts.

• Front desk reception and guest services
• Hotel reservation and billing coordination
• Guest check-in and check-out management
• Customer service and hospitality communication
• Payment processing and cashier operations
• Problem solving and guest request handling
• Team collaboration in hotel operations
• Service quality and guest satisfaction management

• Join one of the world's leading global hospitality companies.
• Gain professional experience in Dubai's international tourism industry.
• Work within a multicultural hospitality team delivering high service standards.
• Access career growth opportunities across Marriott International's global hotel network.

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