Sales & Services Advisor

• To source & facilitate home finance applications for the entire onboarding journey of the customer
• To ensure that individual targets are met month-on-month
• To identify business development opportunities to increase sales
• Attend to all after-sales queries of the customer till the customer has availed the entire disbursement of funds for completing the construction.
• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
• Responsible to close customer complaints and ensure the customer is satisfied with the service provided
• Ensure TAT is adhered to where possible to exceed customer expectations
• Ensure the daily submissions are complete in both documentation and credit requirements
• Ensure adherence and compliance with all bank's prescribed processes, standard operating procedures, and central bank local requirements
• Ensure appropriate KYC & ID&V have been completed for the customers per stipulated guidelines.
• To ensure all correct and accurate information has been communicated to the customers.
• There should not be any instances of mis-selling or incorrect information given to clients.

• Sales & Customer Service Experience of 2 years or more
• Preferred Home Finance experience
• Understanding of Assets Product
• Knowledge of regulated financial services and banking industries

Sundus Recruitment Services