Guest services Officer - Abu Dhabi

• The Guest Services Officer performs all duties related to the preregistration, registration, scheduling, patient identification, cash collections and insurance eligibility.
• This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone.
• Guest Access Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission International (JCI) standards.
• Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in Client’s Likelihood to Recommend and Net Promoters Score.

• Bachelor’s degree can substitute for 2 years of experience

• Experienced in an operational role and delivering results. Job Specific Skills and Abilities

• Strong attention to details

• Ability to communicate and relay messages to patients in a culturally sensitive manner

• Analytical and problem-solving skills

• Practical knowledge in Microsoft Office suite

• Fluency in reading, written and spoken English

• Fluency in written and spoken Arabic

Sundus Recruitment Services