Guest Experience Ambassador Hotel Guest Services Operations - Marriott International - Dubai UAE

• Welcome guests and assist them throughout their stay to ensure a positive and memorable experience.
• Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
• Coordinate guest service requests with housekeeping, maintenance, and other hotel departments.
• Support operational tasks such as updating guest records and preparing service reports.
• Provide recommendations about local destinations and activities around Dubai.
• Ensure all guest interactions align with Sheraton hospitality service standards.
• Follow company procedures related to safety, confidentiality, and service quality.
• Maintain professional appearance and communication when interacting with guests.
• Assist team members during peak operational periods to ensure smooth hotel operations.
• Contribute to a welcoming environment that enhances the overall guest experience.

• High school diploma or equivalent qualification.
• Previous experience in hospitality guest services, front office, or concierge roles is beneficial.
• Strong communication and interpersonal skills.
• Ability to manage multiple guest requests in a fast-paced hotel environment.
• Professional attitude and commitment to service excellence.
• Ability to work effectively within a diverse hospitality team.

• Guest relations and concierge services
• Hospitality customer service communication
• Hotel operations coordination
• Guest request management
• Problem solving and service recovery
• Team collaboration in hospitality operations
• Local guest assistance and information services
• Professional communication skills

• Work with a globally recognized hospitality company.
• Gain valuable experience in Dubai's international tourism industry.
• Be part of a multicultural team focused on delivering excellent guest experiences.
• Access career development opportunities within Marriott International's global hotel network.

• Welcome guests and assist them throughout their stay to ensure a positive and memorable experience.
• Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
• Coordinate guest service requests with housekeeping, maintenance, and other hotel departments.
• Support operational tasks such as updating guest records and preparing service reports.
• Provide recommendations about local destinations and activities around Dubai.
• Ensure all guest interactions align with Sheraton hospitality service standards.
• Follow company procedures related to safety, confidentiality, and service quality.
• Maintain professional appearance and communication when interacting with guests.
• Assist team members during peak operational periods to ensure smooth hotel operations.
• Contribute to a welcoming environment that enhances the overall guest experience.

• High school diploma or equivalent qualification.
• Previous experience in hospitality guest services, front office, or concierge roles is beneficial.
• Strong communication and interpersonal skills.
• Ability to manage multiple guest requests in a fast-paced hotel environment.
• Professional attitude and commitment to service excellence.
• Ability to work effectively within a diverse hospitality team.

• Guest relations and concierge services
• Hospitality customer service communication
• Hotel operations coordination
• Guest request management
• Problem solving and service recovery
• Team collaboration in hospitality operations
• Local guest assistance and information services
• Professional communication skills

• Work with a globally recognized hospitality company.
• Gain valuable experience in Dubai's international tourism industry.
• Be part of a multicultural team focused on delivering excellent guest experiences.
• Access career development opportunities within Marriott International's global hotel network.

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