Responsibilities:Operations & InfrastructureManage performance of housekeeping AMC contractsMonitor external service providers to ensure adherence to cleaning standards and timelinesHandle and resolve housekeeping-related complaints with corrective actionsAct as escalation point for major QA processesConduct quarterly performance review meetings with service providers and document minutesCoordinate with Procurement and Contracts for onboarding new vendorsTrack purchase orders and coordinate with suppliers for timely deliverySupport management with inspections, reporting, and follow-upsDevelop and maintain SOPs and Scope of Work (SOW)Prepare QA reports, incident reports, and audit documentationConduct random inspections and follow up on defects/issuesPlan and deliver training programs for housekeeping teamsOversee event planning, staff allocation, and post-event reporting (e.g., dilapidation, leftover, debrief reports)Commercial & Client CoordinationCollect client feedback and prepare monthly action reportsSupport business improvement initiativesEnsure facility management programs are implemented and monitored effectivelyMaintain records for audits and continuous improvementTeam & People ManagementEnsure team productivity during events through guidance and supervisionConduct and participate in training programsCommunicate employee feedback and grievances to managementEvaluate team performance and provide feedbackEncourage innovation and continuous improvement within the teamCustomer ExperienceMaintain high standards of cleanliness and guest experienceEnsure operational focus on key service delivery areasMonitor performance of temporary and permanent staffRespond promptly to customer concerns and feedbackDevelop performance improvement plans based on evaluationsCompliance & GovernanceFollow and implement company policies and proceduresEnsure compliance with quality, health & safety, and regulatory standardsContinuously develop self and team capabilitiesCommunication & PresentationMaintain professional appearance and grooming standardsCommunicate effectively in English (written and verbal)Liaise with internal departments, suppliers, contractors, and event stakeholdersRequired SkillsMinimum 3-5 years of experience in a similar position from a relevant organization.Basic knowledge of Computer (Word, Excel, power point / Oracle.BICSc (The British Institute of Cleaning Science) - AssessorHK / Event Operations
