Complaint Handler- Insurance Companies

• Identify major issues and explore where additional information from complainants, insurance companies and third parties are required.
• Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.
• Understand the complaints registered by the consumers and support the team to devise a potential solution to the consumer complaint.
• Leverage the understanding of insurance products, operations, and systems in resolution of complaints.
• Identify improvement opportunities in the complaints resolution processes and escalate issues through relevant channels when appropriate.

• Bachelor’s degree in Banking/Insurance/Finance or any other related discipline.
• Proficient in the Arabic Language. Proficiency of the English language would also be ideal.
• 2 - 3 years of experience with at least 1 year of experience in a similar role
• Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
• Experience with insurance companies and handling of complaints would be preferred

Sundus Recruitment Services