Complaint Handler-Licensed Financial Institutions

Sundus Recruitment Services View all jobs

  • Abu Dhabi
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Complaint Handler – Licensed Financial InstitutionsJob Code: JPC - 3160Location: Abu DhabiExperience: 1+ YearLanguage: Fluency in Arabic and EnglishJOB DESCRIPTION
  • Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions.
  • Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required.
  • Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.
  • Manage the development and implementation of effective avenues such as online complaints management systems and a call-centre for consumers to seek redressal to issues and concerns.
QUALIFICATIONS AND EXPERIENCE
  • Bachelor’s degree in Banking/Insurance/Finance or any other related discipline.
  • Proficient in the Arabic Language. Proficiency of the English language would also be ideal.
  • 2 - 3 years of experience with at least 1 year of experience in a similar role
  • Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
  • Experience with Licensed Financial Institutions and handling of complaints would be preferred.

Sundus Recruitment Services