UAE National-Sr. Manager Subscription | Firefly | Automotive

• Snr Manager Subscription supports the Head of Rental and Subscription in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, and business profitability.

• Snr Manager Subscription plays a key role in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.

• Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies.

• Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue.

• Oversee compliance with safety standards, insurance policies, and regulatory requirements.

• Implement process improvements to enhance operational efficiency.

• Ensure a high level of customer service is provided at all rental locations.

• Handle customer complaints and disputes, ensuring swift resolution and customer retention.

• Monitor customer feedback and implement service enhancements.

• Train staff on customer service best practices and brand standards.

• Financial planning, budgeting, and revenue management.

• Analyze performance metrics, including revenue, fleet utilization, and operational costs.

• Assist in developing pricing strategies and promotional offers.

• Work on cost control initiatives to improve overall profitability.

• Manage and mentor employees, customer service representatives, contract management and operational staff.

• Assist in hiring, training, and performance evaluations.

• Develop staff schedules and ensure adequate coverage during peak times.

• Foster a positive work environment and promote teamwork.

• Assist in implementing marketing campaigns and promotional initiatives.

• Develop partnerships to drive sales.

• Identify new business opportunities and contribute to growth strategies

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