Patient Relations Supervisor - Healthcare Services
AlFuttaim
- Dubai
- DH 12,000-16,000 per month
- Permanent
- Full-time
Role: Patient Relations Supervisor
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Experience: Minimum 3-5 years
Job Type: Full-timePosition Overview
Patient Relations Supervisor Dubai UAE Hospital and Health Care hiring opportunity focused on managing front-office operations, enhancing patient experience, and leading patient relations teams across multi-specialty clinics. This role supports service excellence, patient satisfaction, and efficient clinic operations within a growing healthcare network.Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Salary: 12000-16000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role ensures consistent patient experience standards across clinic locations by supervising front-office teams, improving service delivery, and supporting operational efficiency. The position contributes directly to patient satisfaction, service quality, and clinic reputation within the healthcare network.Key Responsibilities
- Supervise daily activities of Patient Relations Executives across assigned clinics
- Provide hands-on support to ensure smooth front-office operations and patient flow
- Monitor service performance including waiting times, complaints, and satisfaction levels
- Support clinic management in administrative and operational tasks
- Ensure patient enquiries are effectively converted into services aligned with business goals
- Analyse patient feedback and survey results to identify improvement areas
- Prepare reports, dashboards, and performance metrics for management review
- Assist in staff scheduling, rostering, and operational coverage planning
- Identify training needs and support team development initiatives
- Handle escalated patient concerns with professionalism and timely resolution
- Emirati national with valid family book
- Bachelor's degree in business administration or related field
- Experience in supervising customer service or patient-facing teams
- Strong background in front-office operations or patient relations
- Excellent communication skills in Arabic and English
- Ability to manage complaints and deliver service recovery effectively
- Strong leadership and organisational skills
- Ability to work across multiple clinic locations
- Patient experience and customer service management
- Team supervision and leadership
- Complaint handling and service recovery
- Reporting and performance tracking
- Communication and interpersonal skills
- Operational coordination and workflow management
- Opportunity to lead patient experience initiatives across multiple clinics
- Exposure to structured healthcare operations and service excellence practices
- Career growth within a leading healthcare organization
- Supportive environment focused on leadership development
- Competitive compensation with comprehensive benefits
Al Futtaim Health operates HealthHub Clinics across Dubai, delivering patient-focused healthcare services through modern facilities and experienced medical professionals. As part of Al Futtaim Group, the organization is committed to providing high-quality care and improving patient experience through innovation and operational excellence.Job Title Patient Relations Supervisor - Healthcare Services
Job Description Patient Relations Supervisor - Healthcare ServicesJob Snapshot
Role: Patient Relations Supervisor
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Experience: Minimum 3-5 years
Job Type: Full-timePosition Overview
Patient Relations Supervisor Dubai UAE Hospital and Health Care hiring opportunity focused on managing front-office operations, enhancing patient experience, and leading patient relations teams across multi-specialty clinics. This role supports service excellence, patient satisfaction, and efficient clinic operations within a growing healthcare network.Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Salary: 12000-16000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role ensures consistent patient experience standards across clinic locations by supervising front-office teams, improving service delivery, and supporting operational efficiency. The position contributes directly to patient satisfaction, service quality, and clinic reputation within the healthcare network.Key Responsibilities
- Supervise daily activities of Patient Relations Executives across assigned clinics
- Provide hands-on support to ensure smooth front-office operations and patient flow
- Monitor service performance including waiting times, complaints, and satisfaction levels
- Support clinic management in administrative and operational tasks
- Ensure patient enquiries are effectively converted into services aligned with business goals
- Analyse patient feedback and survey results to identify improvement areas
- Prepare reports, dashboards, and performance metrics for management review
- Assist in staff scheduling, rostering, and operational coverage planning
- Identify training needs and support team development initiatives
- Handle escalated patient concerns with professionalism and timely resolution
- Emirati national with valid family book
- Bachelor's degree in business administration or related field
- Experience in supervising customer service or patient-facing teams
- Strong background in front-office operations or patient relations
- Excellent communication skills in Arabic and English
- Ability to manage complaints and deliver service recovery effectively
- Strong leadership and organisational skills
- Ability to work across multiple clinic locations
- Patient experience and customer service management
- Team supervision and leadership
- Complaint handling and service recovery
- Reporting and performance tracking
- Communication and interpersonal skills
- Operational coordination and workflow management
- Opportunity to lead patient experience initiatives across multiple clinics
- Exposure to structured healthcare operations and service excellence practices
- Career growth within a leading healthcare organization
- Supportive environment focused on leadership development
- Competitive compensation with comprehensive benefits
Al Futtaim Health operates HealthHub Clinics across Dubai, delivering patient-focused healthcare services through modern facilities and experienced medical professionals. As part of Al Futtaim Group, the organization is committed to providing high-quality care and improving patient experience through innovation and operational excellence.
Post DetailsJob Start Date
Salary from 12000.00
Salary to 16000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf