Receptionist / Customer Service

  • United Arab Emirates
  • Permanent
  • Full-time
  • 27 days ago
Receptionist / Customer ServiceJob Location : UAEKey Responsibilities :
  • Customer Relations: Greet clients upon arrival, manage the check-in process, and offer refreshments in the waiting lounge.
  • Appointment Management: Coordinate service bookings via phone, WhatsApp, and email, optimizing the daily workshop schedule.
  • Documentation: Open “Job Cards” accurately, ensuring all customer concerns and vehicle details are captured in our management system.
  • Invoicing & Payments: Handle POS transactions, process cash/card payments, and explain basic invoice line items to customers.
  • Communication Bridge: Provide status updates to customers regarding their vehicle's progress after consulting with Service Advisors or Technicians.
  • Administrative Support: Maintain an organized filing system for vehicle records, inspection reports, and insurance claims.
Required Skills :
  • Language Proficiency: Fluency in English is mandatory. Proficiency in Arabic
  • Experience: Minimum 2-4 years in a receptionist or customer service role.
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