Express Operations Partner – EK SkyCargo
Emirates SkyCargo
- United Arab Emirates
- Permanent
- Full-time
- Manage and provide support to external operational partners and ensure partner agreements are constantly evolving to enhance service proposition
- Manage service concerns and issues (i.e. service failures, accounting and reconciliation issues) in a timely way, focusing on customer needs.
- Understand market trends and have constant inputs into how to enhance operational processes, driving improvements with the wider Express team. Become involved in project work relating to this.
- Collaborate closely with Express Commercial Partner to drive maximum value out of partnerships, including involvement in contract negotiations and agreeing reasonable Service Level Agreements.
- Co-ordinate training and development activities for external operational partners, ensuring they are fully equipped to deliver on their requirements.
- Degree or Honours (12+3 or equivalent) with 5+ years’ experience in Express operations management, vendor management and vendor performance management.
- Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases
- Proven experience with legal contracting with partners/clients.
- Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.