Overview:Be part of an iconic hospitality landmarkCiel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.About The First Group HospitalityThe First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, weare committed to creating unforgettable experiences at every touchpoint.Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. Job Description:Welcome guests with warmth and professionalismPerform check-in, check-out, and reservation procedures efficientlyManage guest accounts, billing, and payments with accuracyProvide information on hotel facilities, services, and local attractionsCoordinate with other departments to meet guest needs (e.g., housekeeping, concierge)Handle guest feedback, complaints, or emergencies with empathy and discretionMaintain front desk security and confidential guest informationMonitor lobby cleanliness and presentationSupport guest arrivals and departures including luggage assistanceUpsell rooms and services based on guest preferences and availability Desired Skill & Expertise:Fluency in Russian is essential; English proficiency is preferredPrevious experience in hospitality is a plus but not mandatoryStrong communication and interpersonal skillsPassion for customer service and teamworkHigh standards of personal grooming and hygieneWillingness to work in a fast-paced, guest-focused environmentFlexibility to work shifts, weekends, and public holidays
