Service Engineer
- Dubai
- Permanent
- Full-time
- Complete on-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
- Ensure repaired systems meet operating specifications, documenting service performed.
- Deliver online and onsite training at the end user's facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
- Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company's products in the region.
- Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
- Isolate the analyzer fault to board level for electronic, sample systems and repair.
- Propose design enhancements and improvements.
- Read and interpret schematics and electrical diagrams through to the component level.
- Document work performed in a service report in Sales Force.
- Complete billing or warranty documentation as needed.
- Associate's degree in Electronics or equivalent experience.
- Bachelor's Degree, preferred'
- 5-8 years' experience with analyzers in the Oil and Gas industry
- Must be a self-starter, able to work with minimal supervision in an isolated environment.
- Ability to approach problems with a sense of ownership, enthusiasm and innovation with a strong client service attitude.
- Ability to work on complex learning and development problems as well as teach highly technical information is essential.
- Ability to interface with people at all levels.
- Approximately 80% domestic and international travel.
- Constantly stand and walk throughout the workday.
- Frequently reach with hands and arms; use hands to manipulate, handle, or feel material.
- Must be comfortable working at elevated heights.Must be able to work comfortably in high-temperature environments.
- Must be able to drive in Middle East countries.