Customer Care Assistant

BD Select

Dubai
Permanent
Full-time

1 month ago
Apply easily

We are looking for our client in food industry a Customer Care AssistantThe roleProcessing partner orders through email and phone, determining delivery time, method of transportation depending on product availability, promotions, seasonality, order optimization (upsell), sales policy, and import rules.
- Update partners on order changes (lead time, product availability, shelf life)
- Assist partners with customer care inquiries
- Generate sales leads that become new clients on Salesforce CRM
- Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
- Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
- Coordinated with internal and third-party stakeholders. Our goal is to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.Minimum qualifications:
Bachelor and 3 years in a similar roleExperience in customer assistance and SAP is mandatoryProven history of exceeding quotas
Skilled in email and phone handling, active listening, CRM/ERP systems (SAP, Salesforce)
Customer-oriented and adaptable to diverse personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively during peak and seasonal periods
Team player , Methodical, proactive, Event coordination experience, Fluent in English

BD Select