Key Accounts Executive
Genetic Callnet
- United Arab Emirates
- Permanent
- Full-time
Act as the primary point of contact for assigned clients.
Understand client needs and ensure timely delivery of solutions/services.
Identify opportunities for upselling and cross-selling.
Coordinate with internal teams (sales, operations, support) to ensure smooth execution.
Monitor account performance and prepare regular reports and insights.
Resolve client issues and ensure high customer satisfaction.
Negotiate contracts, renewals, and pricing agreements.
Track and achieve revenue targets from key accounts.Required Skills & QualificationsBachelor’s degree in Business, Marketing, or related field.
1–5+ years of experience in account management / client servicing / sales.
Strong communication and interpersonal skills.
Ability to build long-term client relationships.
Excellent problem-solving and negotiation skills.
Strong organizational and multitasking abilities.
Proficiency in MS Office and CRM tools.Preferred SkillsExperience in B2B environment.
Knowledge of sales strategies and customer lifecycle management.
Familiarity with data analysis and reporting tools.Key Performance Indicators (KPIs)Client retention rate
Revenue growth from existing accounts
Customer satisfaction (CSAT)
Upsell and cross-sell performance
Account engagement levelsSalary & BenefitsCompetitive salary + performance incentives
Growth and career advancement opportunities
Collaborative work environment