Role in Front Office (VAJ -SR)

Emaar Properties View all jobs

  • United Arab Emirates
  • Permanent
  • Full-time
  • 9 days ago
Job Description:ABOUT THE COMPANYEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in.The Dubai born lifestyle hub has become a trend-setter for the region's fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as 'Best Boutique Hotel' under several national and international titles.ABOUT THE FUNCTIONThis function is to provide support to the company's accounting activities that include maintaining and reporting on both the cost and financial sets of accounts based on statutory requirements and auditing policies. Participate in supporting and affirming the service culture and contributing to the improvement process along with complying with the work directives, policies and procedures of the Company.WHAT YOU WILL NEED TO SUCCEEDGenuine service personality, with high EQ. * Minimum 4 years' experience in Hospitality industry.
  • Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINSTOversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.Coaching and training on-the-job. * Providing constructive feedback (on- and off-the-job).Analyzing operations and assigning resources accordingly. * Conducting huddles during shifts to ensure seamless communication.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.
WHAT WE BELIEVE INPut Customer FirstDrive for ResultsLearningResilienceAdaptabilityWHAT WE BELIEVE INAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.Responsibilities:Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.Coaching and training on-the-job.Providing constructive feedback (on- and off-the-job).Analyzing operations and assigning resources accordingly.Conducting huddles during shifts to ensure seamless communication.Prevent complaints and ensure adequate service recovery where needed.Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.Qualifications:Genuine service personality, with high EQ.Minimum 4 years' experience in Hospitality industry.Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

Emaar Properties