Assistant Front Office Manager - Accor QE2 - Dubai, UAE

• Supervise front office teams to ensure prompt, courteous, and personalized guest service
• Support the Front Office Manager in daily operational and administrative responsibilities
• Ensure appropriate recognition and special attention for repeat guests and VIPs
• Control room availability, room types, rate categories, and accuracy of room inventory
• Maximize occupancy, revenue, and average daily rate while maintaining brand standards
• Coordinate closely with Housekeeping to ensure room readiness and quality compliance
• Liaise with the Executive Housekeeper to deliver special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain working knowledge of system recovery processes and front office reporting tools
• Interpret operational reports and compile statistics to track front office performance
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Build strong inter-departmental relationships to support seamless guest experiences
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Collaborate with People and Culture to support productivity and team development
• Support departmental budgeting and cost control initiatives with Finance
• Ensure compliance with occupational health, safety, and hotel policies

• Strong knowledge of front office operations within a luxury hotel environment
• Experience with Opera Property Management System is preferred
• Proven leadership, communication, and organizational skills
• Ability to manage and motivate multicultural teams
• Flexible management approach with a proactive, service-driven mindset
• High integrity, professionalism, and commitment to continuous improvement

• Opportunity to work at an iconic floating hotel and lifestyle destination
• Leadership role within a globally recognized hospitality group
• Dynamic environment focused on service excellence and guest recognition
• Career growth opportunities within Accor's international portfolio

• Supervise front office teams to ensure prompt, courteous, and personalized guest service
• Support the Front Office Manager in daily operational and administrative responsibilities
• Ensure appropriate recognition and special attention for repeat guests and VIPs
• Control room availability, room types, rate categories, and accuracy of room inventory
• Maximize occupancy, revenue, and average daily rate while maintaining brand standards
• Coordinate closely with Housekeeping to ensure room readiness and quality compliance
• Liaise with the Executive Housekeeper to deliver special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain working knowledge of system recovery processes and front office reporting tools
• Interpret operational reports and compile statistics to track front office performance
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Build strong inter-departmental relationships to support seamless guest experiences
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Collaborate with People and Culture to support productivity and team development
• Support departmental budgeting and cost control initiatives with Finance
• Ensure compliance with occupational health, safety, and hotel policies

• Strong knowledge of front office operations within a luxury hotel environment
• Experience with Opera Property Management System is preferred
• Proven leadership, communication, and organizational skills
• Ability to manage and motivate multicultural teams
• Flexible management approach with a proactive, service-driven mindset
• High integrity, professionalism, and commitment to continuous improvement

• Opportunity to work at an iconic floating hotel and lifestyle destination
• Leadership role within a globally recognized hospitality group
• Dynamic environment focused on service excellence and guest recognition
• Career growth opportunities within Accor's international portfolio

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