Operations Manager (Arab)

• Manage the end-to-end onboarding lifecycle of companies, from initial engagement till companies are fully functional on the platform.
• Guide companies through onboarding requirements, documentation, data submission, and platform configuration.
• Ensure all onboarding steps are completed accurately and within defined timelines.
• Act as the primary point of contact for onboarded companies during the onboarding phase.

• Configure and maintain company profiles, service listings, and operational details on the platform.
• Coordinate internally with product, technical, compliance, and operations teams to resolve onboarding issues.
• Monitor onboarding pipelines, track progress, and proactively address bottlenecks.
• Support ongoing operational management of onboarded companies post-activation, as required.

• Ensure onboarding is conducted in compliance with platform policies, regulatory requirements, and service standards.
• Validate company information related to logistics services, warehousing, transport, and trade-related offerings.
• Maintain accurate onboarding records, dashboards, and reporting for management review.
• Contribute to the continuous improvement of onboarding processes and documentation.

• Build and maintain strong working relationships with logistics service providers, warehouses, freight forwarders, and related entities.
• Educate onboarded companies on platform features, operating models, and service expectations.
• Coordinate with external stakeholders where required (e.g., regulatory bodies, industry partners).

• 3-6 years of experience in onboarding, partner operations, platform operations, or marketplace management.
• Proven experience managing company onboarding for a digital platform, marketplace, or B2B service environment.
• Hands-on experience handling operational onboarding workflows and managing multiple onboarding cases in parallel.
• Experience working with external companies, vendors, or service providers in a structured onboarding environment.

• Experience in logistics, supply chain, warehousing, freight forwarding, or transport services.
• Knowledge of customs clearance processes, trade documentation, or regulatory requirements related to logistics and cargo.
• Experience working with government, semi-government, or regulated platforms is an added advantage.

• Strong understanding of digital platform / marketplace onboarding models.
• Good working knowledge of supply chain operations, including warehousing, logistics services, and transport ecosystems.
• Familiarity with customs clearance concepts, trade documentation, and compliance processes is a plus.

• Excellent stakeholder management and communication skills.
• Strong organizational and coordination capabilities.
• Ability to manage structured processes while handling multiple stakeholders.
• Analytical mindset with attention to detail and data accuracy.
• Comfortable working with digital systems, dashboards, and onboarding tools.

• Process-driven with a strong sense of ownership and accountability.
• Customer- and partner-focused mindset.
• Proactive problem solver with the ability to work independently.
• Comfortable operating in a fast-paced, evolving digital environment.
• Professional, collaborative, and able to interface with senior stakeholders when required.

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