Hotel Reservations Executive - Accor Hotels - Dubai, UAE

• Handle telephone and email reservation requests promptly and professionally
• Check room availability, apply correct rates, and confirm or decline bookings based on inventory status
• Ensure accurate data entry of guest details, special requests, and booking guarantees
• Review next-day arrivals to confirm accuracy and coordinate special arrangements with Front Office
• Maintain and monitor allotment lists and prepare monthly materialization reports
• Follow up on pending vouchers and guarantee letters before guest arrival
• Coordinate closely with Sales, Credit, and Front Office departments regarding booking status and rate updates
• Support implementation of yield management and room inventory control principles
• Update reservation documentation and system notes using standardized communication formats
• Monitor booking channels and ensure rate integrity across systems
• Report system discrepancies or rate issues to Sales and Marketing teams
• Provide support for last-minute group bookings and stranded passenger cases

• Previous experience in hotel reservations or front office operations
• Strong knowledge of Opera PMS and hotel reservation systems
• Understanding of yield management and room inventory control
• Excellent communication skills in English, both written and verbal
• Strong attention to detail and organizational skills
• Ability to multitask and work under pressure
• Good coordination skills with cross-functional hotel departments
• Knowledge of hotel room categories, rates, and packages

• Reservation management
• Room inventory control
• Yield and revenue awareness
• Opera PMS proficiency
• Data accuracy and reporting
• Interdepartmental coordination

• Career growth within a leading global hospitality group
• Exposure to international hotel booking and revenue practices
• Supportive and inclusive work environment
• Opportunities for learning and professional development
• Competitive hospitality sector benefits

• Handle telephone and email reservation requests promptly and professionally
• Check room availability, apply correct rates, and confirm or decline bookings based on inventory status
• Ensure accurate data entry of guest details, special requests, and booking guarantees
• Review next-day arrivals to confirm accuracy and coordinate special arrangements with Front Office
• Maintain and monitor allotment lists and prepare monthly materialization reports
• Follow up on pending vouchers and guarantee letters before guest arrival
• Coordinate closely with Sales, Credit, and Front Office departments regarding booking status and rate updates
• Support implementation of yield management and room inventory control principles
• Update reservation documentation and system notes using standardized communication formats
• Monitor booking channels and ensure rate integrity across systems
• Report system discrepancies or rate issues to Sales and Marketing teams
• Provide support for last-minute group bookings and stranded passenger cases

• Previous experience in hotel reservations or front office operations
• Strong knowledge of Opera PMS and hotel reservation systems
• Understanding of yield management and room inventory control
• Excellent communication skills in English, both written and verbal
• Strong attention to detail and organizational skills
• Ability to multitask and work under pressure
• Good coordination skills with cross-functional hotel departments
• Knowledge of hotel room categories, rates, and packages

• Reservation management
• Room inventory control
• Yield and revenue awareness
• Opera PMS proficiency
• Data accuracy and reporting
• Interdepartmental coordination

• Career growth within a leading global hospitality group
• Exposure to international hotel booking and revenue practices
• Supportive and inclusive work environment
• Opportunities for learning and professional development
• Competitive hospitality sector benefits

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