Parent Relation Executive

• Registration of Students

• Maintenance of Students’ Database

• Reconciliation of Students’ Attendance

• Dispersal duty (Morning/KG/Grade/Stayback/Extra Trip)

• Coordinate and issue Student Identity Cards

• Early Exits Details

• Bus Incident Reports

• Documents of Understanding forms

• Student Reconciliation

• Issuance of Invoice

• Collection of Fees

• Submission of Fee Collection Reports

• Documentation of Fees reports

• Fees Reconciliation

• Manual Receipt Reconciliation if any

• Change of Area

• Discontinuations

• Receipt Cancellations

• Updating Cheque Bounce and follow up

• Refunds

• Staff child /special Concession

• Follow Ups for Outstanding Fee Payments

• Emails/SMS for outstanding fee payments

• Maintenance of Additional Revenue Collection – Extra Trips

• Interface with Parents

• Communicate Pick-up / Drop-off Timings

• Communication VIA Emails/SMS and calls with Parents Regarding Routes

• Inform delays due to Traffic / Accidents / Breakdowns

• Address the issues and concerns of parents

• Feedback on Operations and performance of transport system

• Communication of Login Details to parents

• Deployment of Drivers

• Daily Attendance Consolidation

• Weekly Drivers meetings, share best practices and technological measures

• Payroll Details input

• Kilometer Reading of all the vehicles deployed

• Drivers/Bus Attendants uniform and grooming standards

• Asset Management (SIM Cards, Mobile Phones, etc.)

• Data top up request

• Replacement of Drivers

• RTA Permit Database

• Deployment if Vehicles

• Capacity Utilization Reports

• Vehicle maintenance request

• Vehicle – In - Time reports

• RTA Permit for School Buses

• Fuel Management/Top up request

• CCTV maintenance

• Cleaning and Sanitization Materials

• Vehicle Risk Audit

• Accident Reports

• Replacement Vehicles

• Coordination for Route Management and Trial Runs

• Records of traffic violations & fines

• Maintenance request

• GPS Tracking

• Video Surveillance

• SMAR Parent Application

• Arrival Reports

• Bachelor’s degree in Business Administration, Communications, Customer Service, or a

• At least 2-3 years of experience in customer service, client relations, or a similar role,

• Experience in handling inquiries, feedback, and complaints from customers or clients.

• Proficiency in Microsoft Office applications

• Understanding of customer relationship management principles and practices.

• Familiarity with transportation services and operations, particularly in a school setting.

• Thorough understanding of transportation regulations and compliance requirements the

• Excellent communication skills, both verbal and written, to effectively interact with

• Empathy and patience to understand parents' perspectives and provide appropriate

• Conflict resolution skills to handle challenging situations and de-escalate tensions.

• Active listening skills to comprehend parents' feedback and identify areas for

• Problem-solving abilities to resolve issues related to transportation services, scheduling,

• Organizational skills to manage inquiries and follow-ups efficiently.

• Ability to work under pressure and maintain professionalism in stressful situations.

• Proficiency in using customer relationship management (CRM) software or ticketing

• Relationship-building skills to establish trust and rapport with parents and maintain

• Collaboration skills to liaise with other departments, such as operations or finance, to

• Teamwork mindset to contribute to a supportive and customer-focused work

• Flexibility to accommodate diverse needs and preferences of parents and adapt

• Willingness to learn and stay updated on company policies, procedures, and services to

• Fluency in English and Hindi is essential, and proficiency in Arabic would be advantageous

• Dedication to ensuring a positive experience for parents and students using the

• Proactive approach to seeking feedback and implementing improvements to enhance

Ultiwise Consult