Body Shop Advisor

FUTURES TRANS MOTORS

  • Dubai
  • Permanent
  • Full-time
  • 5 days ago
Job Title: Body Shop AdvisorJob SummaryWe are seeking a knowledgeable and customer-focused Body Shop Advisor to manage customer interactions and coordinate vehicle repair services in the body shop. The ideal candidate will act as a bridge between customers, insurance companies, and technicians to ensure smooth repair processes and high customer satisfaction.Key Responsibilities
  • Greet customers and assess vehicle damage for repair requirements
  • Prepare repair estimates and explain repair processes to customers
  • Coordinate with technicians to ensure accurate repair work and timelines
  • Liaise with insurance companies for claim approvals and documentation
  • Schedule repair jobs and manage workflow in the body shop
  • Monitor repair progress and keep customers updated regularly
  • Ensure quality control before vehicle delivery
  • Handle customer inquiries, complaints, and concerns professionally
  • Maintain accurate records of repairs, estimates, and invoices
  • Ensure compliance with company standards and safety procedures
Requirements & Qualifications
  • Diploma or degree in Automotive Engineering or related field (preferred)
  • Proven experience in automotive service, body shop, or customer service role
  • Strong knowledge of vehicle repair processes and bodywork
  • Good understanding of insurance claim procedures (advantage)
  • Excellent communication and customer service skills
  • Ability to prepare estimates and use workshop management systems
  • Strong organizational and multitasking abilities
Preferred Qualifications
  • Experience in dealership or authorized service centers
  • Knowledge of estimating software (e.g., Audatex, CCC, or similar)
  • Background in automotive repair or technical advisory roles
Key Skills
  • Customer service and communication
  • Vehicle damage assessment
  • Coordination and workflow management
  • Problem-solving
  • Documentation and reporting
Working Conditions
  • Full-time position
  • Workshop/dealership environment
  • May involve standing for long hours and interacting with customers frequently
  • Fast-paced work environment
If you want, I can also make a short version for job ads, or tailor it for insurance-heavy body shops or luxury car dealerships.

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