Customer Experience Quality Specialist Aviation Service Excellence Jobs
Qatar Airways View all jobs
- Dubai
- DH 14,000-22,000 per month
- Permanent
- Full-time
Customer experience quality specialist jobs in aviation focus on evaluating service standards, improving passenger journeys, and enhancing digital and inflight experiences through data-driven insights and quality assurance practices.Job Details
Country: UAE
City: Dubai
Industry: Airlines/Aviation
Function: Quality Assurance
Salary: 14000-22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Conduct end-to-end evaluations of customer experience across digital and physical touchpoints
- Audit inflight services, airport facilities, and customer interaction channels
- Test mobile applications, websites, and digital platforms for usability and quality
- Identify gaps in service delivery and recommend improvements
- Analyze customer feedback and performance data to enhance service quality
- Collaborate with cross-functional teams to implement experience improvements
- Monitor compliance with service standards and quality benchmarks
- Support innovation initiatives to improve passenger satisfaction
- Prepare reports and insights for management decision-making
- Ensure continuous improvement in customer experience processes
- Bachelor's degree in business, hospitality, or related field
- Experience in customer experience, quality assurance, or service auditing
- Strong analytical and problem-solving skills
- Knowledge of digital platforms and customer journey mapping
- Excellent communication and reporting skills
- Attention to detail and ability to evaluate service standards
- Experience in aviation, hospitality, or service industry preferred
- Ability to work independently and manage multiple tasks
- Strong stakeholder collaboration skills
- Quality auditing and service evaluation
- Customer journey analysis
- Data interpretation and reporting
- Process improvement and innovation
- Communication and stakeholder management
- Digital platform testing and usability analysis
- Opportunity to shape world-class aviation customer experiences
- Work on innovative digital and service improvement projects
- Competitive salary and benefits package
- Exposure to global aviation service standards
- Career growth within a leading airline organization
- Collaborative and forward-thinking work environment
Qatar Airways Group is a globally recognized airline delivering exceptional service and innovation in aviation. With a strong commitment to customer experience excellence, the company continuously enhances its products and services to meet evolving passenger expectations worldwide.Job Title Customer Experience Quality Specialist Aviation Service Excellence Jobs
Job Description Customer Experience Quality Specialist Aviation Service Excellence JobsPosition Overview
Customer experience quality specialist jobs in aviation focus on evaluating service standards, improving passenger journeys, and enhancing digital and inflight experiences through data-driven insights and quality assurance practices.Job Details
Country: UAE
City: Dubai
Industry: Airlines/Aviation
Function: Quality Assurance
Salary: 14000-22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Conduct end-to-end evaluations of customer experience across digital and physical touchpoints
- Audit inflight services, airport facilities, and customer interaction channels
- Test mobile applications, websites, and digital platforms for usability and quality
- Identify gaps in service delivery and recommend improvements
- Analyze customer feedback and performance data to enhance service quality
- Collaborate with cross-functional teams to implement experience improvements
- Monitor compliance with service standards and quality benchmarks
- Support innovation initiatives to improve passenger satisfaction
- Prepare reports and insights for management decision-making
- Ensure continuous improvement in customer experience processes
- Bachelor's degree in business, hospitality, or related field
- Experience in customer experience, quality assurance, or service auditing
- Strong analytical and problem-solving skills
- Knowledge of digital platforms and customer journey mapping
- Excellent communication and reporting skills
- Attention to detail and ability to evaluate service standards
- Experience in aviation, hospitality, or service industry preferred
- Ability to work independently and manage multiple tasks
- Strong stakeholder collaboration skills
- Quality auditing and service evaluation
- Customer journey analysis
- Data interpretation and reporting
- Process improvement and innovation
- Communication and stakeholder management
- Digital platform testing and usability analysis
- Opportunity to shape world-class aviation customer experiences
- Work on innovative digital and service improvement projects
- Competitive salary and benefits package
- Exposure to global aviation service standards
- Career growth within a leading airline organization
- Collaborative and forward-thinking work environment
Qatar Airways Group is a globally recognized airline delivering exceptional service and innovation in aviation. With a strong commitment to customer experience excellence, the company continuously enhances its products and services to meet evolving passenger expectations worldwide.
Post DetailsJob Start Date
Salary from 14000.00
Salary to 22000.00
Number of Vacancies 1
Location -Location City DohaDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf