HR Operations Specialist

• Ensure the administration and end to end process of the monthly payroll in a timely, efficient manner within the deadline; ensuring accuracy in the payroll process and bank files for approx.1250 employees in DHL UAE.
• Ensure accuracy in regular and exit payroll every month within the deadline for all entities
• Ensure proper documentation of any changes in the employee remuneration/position is captured and maintained for review of external auditors.
• Payroll reports for Finance and management of the DPDHL audit requirements (CRISP audit management)
• Provide analysis and recommendations based on trends, exceptions and discrepancies
• Handle all queries pertaining to payroll for permanent and temporary heads
• Ensure month end reports( Crest & OT) are validated and submitted in line with defined process including permanent heads, temporary DHL issued contracts and high level subcontractor information

• Manage HR Information System (RAMCO/E-HR ) to ensure that all personnel records are accurate and up to date and HR reports can be generated from the System.
• Ensure the system is secured and information is managed discretely and confidentially.
• To manage the correct level of user access to maintain a secure site.
• Ensure all department administrators and users are trained on the system and any changes in the application are communicated to the employees.
• Give feedback to Area Office regarding HRIS and implementations and make recommendations on upgrading of the system to accomplish current and future requirements.
• Manage and administer Leave Module to track leave entitlements i.e annual & sick leave

• Address all queries pertaining to system access and other benefit entitlements of employees
• Training/Supporting new supervisors with systems as appropriate.
• Auditing system data and access levels from time to time to review any historic cases or anomalies.

• Manage end to end separation process for leaver’s e.g managing queries pertaining to process, calculation of settlement benefits and related exit procedures.
• Ensuring the final settlement request is submitted to Finance as soon as the cancellation papers and exit checklist is received.
• In conjunction with the PRO team track and ensure process for all abscondment cases is documented in line with local regulations.
• Ensure a final settlement notification letter is submitted to the bank before processing any payments.
• Book Exit ticket via Travel Desk in line with the company policy. Ensure all payments are processed prior to employee exiting the country and ensure a smooth exit process.
• Ensure exit check list is updated and all access for leavers are cancelled and notifications are sent as per process to the stakeholders.
• Track and ensure all leavers complete exit process within the legal time frame

• Manage the Conflict of Interest process for all employees in line with the Global & Regional guidelines.
• Handle business request related to reports from HR Systems e.g Cost to company, Active list
• Monitoring and Tracking Annual Leave balances and sending reminders
• Assist in ensuring a smooth annual salary review process and payroll processing.
• Implement any projects related to HR Operations and C&B as required
• Ensure CRISP/ Audit Samples are uploaded on the drive every month so we have a varied sample ready for the audit as per defined timeline
• Support HR Operations team with collating month end data related to staff cost such as total subcontractors details within all functions.
• Ad-hoc activities such as issuing memos, letters and any changes to employee entitlements
• Job cover for HR Helpdesk and HR Operations team processes during Annual leave, sick leave, etc.
• Automation of processes and simplification of process

• Minimum University Degree preferably in the field of HR or Finance
• Excellent interpersonal communication skills both verbal and written and ability to influence and gain confidence of others
• 3-4 years previous experience as a Human Resources Generalist. Managing payroll in a multinational organization is a must
• Results driven – demonstrates initiative and ability to work independently
• Ability to multitask under pressure
• Excellent knowledge of excel with proficiency in analysis and reporting is required
• Basic understanding of the UAE labour law and employee benefits in general
• Strong project management and planning & organizational skills
• Ability to maintain confidentiality

DHL