Operations Manager E-commerce Logistics and Fulfillment Operations - talabat tMart - Dubai UAE

• Oversee daily operational activities across logistics, fulfillment, supply chain, and customer service departments.
• Design and implement operational processes and procedures to improve productivity, service quality, and operational efficiency.
• Monitor operational performance and identify bottlenecks, implementing improvement plans to resolve operational challenges.
• Ensure all operational activities comply with legal regulations, company policies, and quality standards.
• Manage operational budgets, track expenditures, and implement cost control initiatives while maintaining service quality.
• Lead and mentor operations teams while fostering a culture of accountability, collaboration, and performance excellence.
• Conduct performance reviews, set operational targets, and provide coaching and professional development for team members.
• Manage staffing levels, recruitment coordination, training programs, and workforce scheduling to support operational demand.
• Develop operational key performance indicators and metrics to measure performance and guide decision making.
• Prepare and present operational performance reports, risk assessments, and strategic updates to senior leadership.
• Collaborate with cross-functional teams including finance, technology, and commercial departments to ensure seamless operations.
• Evaluate operational technology systems such as ERP and inventory management platforms to improve efficiency.
• Drive the adoption of digital tools and technology solutions that strengthen operational performance and data accuracy.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Master's degree is considered an advantage.
• Five to seven years of progressive experience in operations management within logistics, retail, or e-commerce sectors.
• Proven experience improving operational efficiency and implementing process improvement initiatives.
• Strong financial acumen with experience managing operational budgets and cost control programs.
• Excellent leadership, team management, and organizational development capabilities.
• Strong analytical, decision-making, and problem-solving skills.
• Experience using operational software platforms, ERP systems, and data analysis tools.
• Excellent written and verbal communication and presentation abilities.

• Operations management and process optimization
• Supply chain and logistics coordination
• Warehouse and fulfillment operations
• Operational performance monitoring and KPI management
• Budget management and cost optimization
• ERP systems and operational technology platforms
• Leadership and team development
• Data-driven decision making and reporting

• Work with one of the fastest-growing technology-driven delivery platforms in the Middle East and North Africa.
• Lead operations within a high-growth quick commerce grocery delivery business.
• Collaborate with diverse teams across logistics, technology, and commercial operations.
• Contribute to operational innovation within a rapidly expanding digital commerce ecosystem.

• Oversee daily operational activities across logistics, fulfillment, supply chain, and customer service departments.
• Design and implement operational processes and procedures to improve productivity, service quality, and operational efficiency.
• Monitor operational performance and identify bottlenecks, implementing improvement plans to resolve operational challenges.
• Ensure all operational activities comply with legal regulations, company policies, and quality standards.
• Manage operational budgets, track expenditures, and implement cost control initiatives while maintaining service quality.
• Lead and mentor operations teams while fostering a culture of accountability, collaboration, and performance excellence.
• Conduct performance reviews, set operational targets, and provide coaching and professional development for team members.
• Manage staffing levels, recruitment coordination, training programs, and workforce scheduling to support operational demand.
• Develop operational key performance indicators and metrics to measure performance and guide decision making.
• Prepare and present operational performance reports, risk assessments, and strategic updates to senior leadership.
• Collaborate with cross-functional teams including finance, technology, and commercial departments to ensure seamless operations.
• Evaluate operational technology systems such as ERP and inventory management platforms to improve efficiency.
• Drive the adoption of digital tools and technology solutions that strengthen operational performance and data accuracy.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Master's degree is considered an advantage.
• Five to seven years of progressive experience in operations management within logistics, retail, or e-commerce sectors.
• Proven experience improving operational efficiency and implementing process improvement initiatives.
• Strong financial acumen with experience managing operational budgets and cost control programs.
• Excellent leadership, team management, and organizational development capabilities.
• Strong analytical, decision-making, and problem-solving skills.
• Experience using operational software platforms, ERP systems, and data analysis tools.
• Excellent written and verbal communication and presentation abilities.

• Operations management and process optimization
• Supply chain and logistics coordination
• Warehouse and fulfillment operations
• Operational performance monitoring and KPI management
• Budget management and cost optimization
• ERP systems and operational technology platforms
• Leadership and team development
• Data-driven decision making and reporting

• Work with one of the fastest-growing technology-driven delivery platforms in the Middle East and North Africa.
• Lead operations within a high-growth quick commerce grocery delivery business.
• Collaborate with diverse teams across logistics, technology, and commercial operations.
• Contribute to operational innovation within a rapidly expanding digital commerce ecosystem.

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