Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAE
GMG Gulf
- Dubai
- DH 14,000-20,000 per month
- Permanent
- Full-time
The Ecommerce Fulfillment Operations Manager at GMG leads end-to-end ecommerce order fulfillment within a high-volume warehouse environment in Dubai. This role ensures timely and accurate order processing, strong SLA adherence, quality compliance, and effective people management to deliver a reliable last-mile customer experience.Job Details
Country: UAE
City: Dubai
Industry: Warehousing
Function: Shipping and Receiving-Warehousing
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Summary
The Ecommerce Fulfillment Operations Manager is accountable for the complete fulfillment cycle from order allocation to handover to last-mile delivery partners. The role drives operational performance through tight process control, data-led monitoring, corrective actions, and leadership of a large warehouse team to meet volume peaks and quality benchmarks.Key Responsibilities
- Manage the complete ecommerce fulfillment cycle including order allocation, picking, quality check, packing, and handover to last-mile delivery
- Ensure all orders are fulfilled within defined SLAs and operational cut-off timelines
- Monitor daily order volumes, backlogs, and dispatch performance using WMS and dashboards
- Enforce strict adherence to picking accuracy, quality standards, and packing guidelines
- Own fulfillment rate and order rejection rate; investigate spikes, perform root cause analysis, and report findings
- Implement corrective and preventive actions to reduce rejections, delays, and errors
- Coordinate with last-mile delivery partners to ensure timely and accurate shipment handover
- Ensure compliance with warehouse SOPs, safety standards, and housekeeping requirements
- Lead and manage a team of warehouse associates and team leaders
- Plan shifts and manpower allocation based on demand, priorities, and capacity
- Conduct daily briefings, performance reviews, and productivity tracking
- Train team members on ecommerce processes, quality standards, and system usage
- Identify skill gaps and drive continuous training and development initiatives
- Experience managing ecommerce fulfillment or warehouse operations in a high-volume environment
- Strong understanding of WMS-driven operations, SLAs, and quality controls
- Proven people management capability across large operational teams
- Data-driven mindset with the ability to translate metrics into actions
- Strong organizational skills and the ability to perform under pressure
- Ecommerce order fulfillment operations
- Warehouse management systems
- SLA and KPI management
- Quality compliance and rejection control
- Team leadership and shift planning
- Process improvement and root cause analysis
- Safety and SOP compliance
- Lead critical ecommerce operations within a global retail and well-being group
- Work in a fast-paced, performance-driven warehouse environment
- Opportunity to manage large teams and drive operational excellence
- Career growth within GMG's expanding ecommerce and supply chain operations
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With investments across sports, food, health, and consumer goods, GMG manages a diverse portfolio of international and home-grown brands across the Middle East, North Africa, and Asia. The company continues to scale its ecommerce and supply chain capabilities to deliver reliable, customer-centric fulfillment at regional scale.Job Title Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAE
Job Description Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAEPosition Overview
The Ecommerce Fulfillment Operations Manager at GMG leads end-to-end ecommerce order fulfillment within a high-volume warehouse environment in Dubai. This role ensures timely and accurate order processing, strong SLA adherence, quality compliance, and effective people management to deliver a reliable last-mile customer experience.Job Details
Country: UAE
City: Dubai
Industry: Warehousing
Function: Shipping and Receiving-Warehousing
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Summary
The Ecommerce Fulfillment Operations Manager is accountable for the complete fulfillment cycle from order allocation to handover to last-mile delivery partners. The role drives operational performance through tight process control, data-led monitoring, corrective actions, and leadership of a large warehouse team to meet volume peaks and quality benchmarks.Key Responsibilities
- Manage the complete ecommerce fulfillment cycle including order allocation, picking, quality check, packing, and handover to last-mile delivery
- Ensure all orders are fulfilled within defined SLAs and operational cut-off timelines
- Monitor daily order volumes, backlogs, and dispatch performance using WMS and dashboards
- Enforce strict adherence to picking accuracy, quality standards, and packing guidelines
- Own fulfillment rate and order rejection rate; investigate spikes, perform root cause analysis, and report findings
- Implement corrective and preventive actions to reduce rejections, delays, and errors
- Coordinate with last-mile delivery partners to ensure timely and accurate shipment handover
- Ensure compliance with warehouse SOPs, safety standards, and housekeeping requirements
- Lead and manage a team of warehouse associates and team leaders
- Plan shifts and manpower allocation based on demand, priorities, and capacity
- Conduct daily briefings, performance reviews, and productivity tracking
- Train team members on ecommerce processes, quality standards, and system usage
- Identify skill gaps and drive continuous training and development initiatives
- Experience managing ecommerce fulfillment or warehouse operations in a high-volume environment
- Strong understanding of WMS-driven operations, SLAs, and quality controls
- Proven people management capability across large operational teams
- Data-driven mindset with the ability to translate metrics into actions
- Strong organizational skills and the ability to perform under pressure
- Ecommerce order fulfillment operations
- Warehouse management systems
- SLA and KPI management
- Quality compliance and rejection control
- Team leadership and shift planning
- Process improvement and root cause analysis
- Safety and SOP compliance
- Lead critical ecommerce operations within a global retail and well-being group
- Work in a fast-paced, performance-driven warehouse environment
- Opportunity to manage large teams and drive operational excellence
- Career growth within GMG's expanding ecommerce and supply chain operations
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With investments across sports, food, health, and consumer goods, GMG manages a diverse portfolio of international and home-grown brands across the Middle East, North Africa, and Asia. The company continues to scale its ecommerce and supply chain capabilities to deliver reliable, customer-centric fulfillment at regional scale.
Post DetailsJob Start Date
Salary from 14000.00
Salary to 20000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf