Customer Service Representative
Axalta
- Ras al-Khaimah
- Permanent
- Full-time
- Process Order and Planning: Daily processing of Orders to supply customer needs. Align and plan capacity with production area.
- Reporting: Sending various reports such as Sales reports, Stock Reports, Open Order Reports, Actual Selling Price, Customer Master Data, Stock In Stock Out, Purchase Order, Production Planning, dead inventory minimization, etc.
- Customer Visit: To enhance customer relations and understand customer feedback to improve services
- Communication: Effective communication with customers to update the status and answer inquiries
- Logistics: Dispatching and scheduling transportation for orders
- Import/ Export Documentation: Support the logistics team by providing sufficient documents for clearance and export process
- Vendor Management: Facilitate and Manage vendors, identify improvement areas, track order, and troubleshoot problems
- Responsible for Purchase Orders: Release purchase orders considering of all terms and conditions
- Warehouse Management: Maintain multiple location warehouses, organization of warehouses, space unitization, and keeping track of inbound and outbound activities
- Inventory Management: Responsible for maintaining inventory, cyclic stock counts, and resolving mismatch
- Able to commute to office in Dubai - Jebel Ali Free Zone
- English Speaking and Written Skills is a must
- ERP Systems Experience is desired: SAP and/or Tally
- Availability to travel occasionally to customer sites (a few times per year)
- Good Microsoft Office Skills
- Skills: Results orientation, Problem-Solving Skills, Active listening, and good communication skills, time-management skills, ability to work in fast-paced and multicultural environments.