Senior Sales Manager – Central and East Europe

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

• To be familiar with hotel products, rates, and promotions at all times. Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
• Provide ongoing market intelligence by monitoring business sources and segments
• Represent the hotel at trade fairs, functions, and other related events as directed.
• Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
• Participate in hotel activities including promotions, sales blitzes, entertainment, and other operational areas as directed.
• Penetrate and saturate prospective and existing customer organizations for effective multi-department selling.
• Service needs of customers by attending to all requests promptly within 24 hours.
• Assist the DOS in pursuing new market segments to secure sales and prepare proposals for consideration
• Develop strong, secure, and productive business relations with all companies within the portfolio under the geographic / market segment allocated.
• Develop strong, secure, and productive business relations with all companies within the portfolio under the geographic / market segment allocated.
• Positive communication of the hotel image to existing and potential customers at all times.
• Ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
• Handle guest and employee inquiries courteously and efficiently.
• Maximize occupancy and average rate of the hotel through creative and selective selling.
• Accurately report the month-end, year-to-date room night, and revenue accounts to the DOS, for revenue-increasing opportunities and possible action plans.
• Report on trends in the industry and local markets.
• Budget, plan, and execute cost-effective and productive sales trips at least 45 days before your trip.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
• Maintain accurate information on all new and ongoing leads and accounts, including solicitation efforts.
• Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.
• Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segments.
• Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied to in due time.
• Prepares and transmits the Call Reports weekly to the DOS.
• Establishes a Monthly Report that includes the summary of past activities, prospection, and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting.
• Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plans for his/her field of responsibility.
• Establishes and signs contracts considering the official Rate Policy in coordination with the DOS.
• Conducts rate market surveys to advise management of actual market trends.
• Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated, and approved before offering the hotel’s management.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency that may occur.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Perform duties in a manner that respects Rixos Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship, and Drive.
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.

Rixos Hotels