Head of Community Management – Handover & DLP

TalentsTide View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 1 month ago
Talents Tide is hiring a senior leader to oversee Community Management, including Master Community Handover, Defects Liability Period (DLP), and Quality Assurance (QA) across large-scale developments. The role ensures contractual compliance, operational excellence, and a seamless customer experience during asset handover and post-handover phases.This individual will guide the Community Management team through technical documents, manuals, and drawings, and support in tracking and resolving defects during the DLP in coordination with construction contractors - areas not typically covered by standard community management functions.A dedicated handover professional is required to bridge the gap between the construction/project team and the operational team.Key Responsibilities
  • Lead structured and compliant master community handovers to Community Management (DHCM).
  • Oversee snagging, inspections, and QA processes using digital systems.
  • Manage DLP activities end-to-end, ensuring SLA compliance and timely defect resolution.
  • Track, escalate, and resolve disputed or overdue defects with contractors.
  • Implement quality management systems and continuous improvement initiatives.
  • Drive automation and process optimization within DLP workflows.
  • Coordinate closely with Projects, Contractors, and stakeholders to ensure timely delivery of assets and amenities.
  • Monitor defect rectification budgets and manage infrastructure-related risks.
Requirements
  • Bachelors degree in Engineering, Architecture, Construction Management, Facilities Management, or related field.
  • 8-10+ years experience in developer-side community management, asset handover, DLP, or QA within large residential or mixed-use developments.
  • Developer experience is mandatory.
  • Strong understanding of construction documentation, technical drawings, contract management, and SLA governance.
  • Proven leadership, stakeholder management, and problem-solving capabilities.
  • Proficiency in digital handover and asset management systems.
Core Competencies: Execution & Delivery | Accountability | Collaboration | Effective Communication | Innovation | Customer Service OrientationQualified candidates with strong developer and handover experience are encouraged to apply.

TalentsTide