Service Account Manager

Bayzat

Dubai
Permanent
Full-time

13 days ago

Bayzat is the work life platform that benefits every company. We are redefining the way work works for the better, making automated HR, payroll, employee benefits, and insurance a possibility for all businesses.Our unique solutions are based on the needs of people like you, and can free your team to do work that matters. And the time and money we’ll save you, can be spent taking your business and employee experience to the next level.The RoleYour responsibilities will include:

Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
Consistently support Strategic Account Managers in account retention/renewal cycle
Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
Conduct Bayzat platform and employee benefits training and drive utilization
Organize and coordinate wellness events for clients

Ideal Profile

2+ years’ experience in a client-servicing or account management role (medical insurance experience is mandatory)
Strong organization skills and detail – oriented
Time Management and prioritization are key to the role
Excellent verbal and written communication
Excellent problem-solving skills and proactive approach
Ability to build strong relationships with internal and external stakeholders (mid-level executives)
Should be empathetic and able to adapt to high-stress/pressure environment

What's on Offer?

Work alongside & learn from best in class talent
Flexible working options
Fantastic work culture

Bayzat

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