Job Category: Officer - Operations WAHJob Description:KEY ACCOUNTABILITIES:Policies, Systems, Processes & ProceduresFollow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.Always demonstrate compliance to organization's values and ethics to support the establishment of a value drive culture within the bankRISKManage the workflow on a day-to-day basis without compromising on the risk and service.Locate the area where changes are required from existing process the workload, to eliminate duplication and avoid risk. Coordinate with ITD to enhance the system and to implement the change.Take necessary action to prevent errors that may include system enhancements, procedures amendment, staff training, and counselling.Ensure BAU is managed in line with bank policy to avoid any risk.Ensure appropriate risk tools are used such as checklists, various reports and random sampling to help maximize the effectiveness of operational Risk Management within wholesale operations AMO.Ensure that all processes are in line with approved bank policy and procedures, legal, regulatory and compliance requirements.Ensure confidentiality.PEOPLEAssess the performance of direct reports of the unit on regular basis and provide them with constructive feedback including areas of devolvement.Ensure that assignments, leave, rotations, training programs etc. are managed well with proper controls.Coordinate with various Departments such as legal, ITD, Branches, audit etc.Effective communication within the team and adherence to agreed turnaround times.Provide appropriate support for all UAE National staff, to ensure that both workload and working environments are conducive for sustained motivation and that UAE National staff are offered proper encouragement towards their career development.Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.Adhere to your individual duties and responsibilities and support the team to deliver service excellence.Maintain collaboration between the team and other units that will ensure best service to the business and ultimately customers.BUSINESS EFFICIENCYRecommend process/Policy change to the Management in order to improve process, increase efficiency, reduce risk and maximize control.Support project Management for structuring new products or services.Ensure that timely and accurate MIS are generated and submittedContinuous ImprovementContribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.ReportingAssist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.SERVICECarry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.Ensure that set up date SLAs are in place with all our stakeholders and ensure that agreed services level are met.Escalate in accordance with AMO guidelines any arears of services delivery not met.Manage the unit efficiently without compromising the bank policy and procedures, legal, regulatory & compliance requirement.Provide full support to our stakeholders and external regulation authorities.Design and employ effective measurement system on key process and services.Identify key processes for improvement.Analyse/develop and implement standard process turnaround for each transaction activity/services.Propose recommendation to AMO management to achieve the expectations of department Division, internal and external stakeholders.Propose idea for STP, controls and service quality, and follow up for the progress of project given to ITD/Vendor for successful implementation.Assist AST for handling /issuing Manager's cheque related activities if required.Joint custodian for bank documents.Complete any other duties and responsibilities assigned by the line manager as and when they are required.QUALIFICATIONS & EXPERIENCE:Bachelor degreeHigh School / Diploma in any discipline. 1 - 2 years' experience in customer services / Call Centre. Candidate without experience will also be considered.Minimum 1 year experience (Preferable legal experience)Good Knowledge of bank policy and proceduresExcellent communication skill in English &/ ArabicAbout Us:About Us:First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.Life at FAB:Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organizationCareer Development:FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.Our Values:At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.Join our team and be part of a journey to shape the future of banking.
