Customer Service Manager

  • Abu Dhabi
  • DH 4,000-7,000 per month
  • Permanent
  • Full-time
  • 21 days ago
Position: Customer Service Manager (Industrial & Commercial)
Experience: 8-10 year's total experience with 3-5 years in a leadership role
Qualification: Bachelor's degree in business, Operations, or related field
Salary: AED 4000 to 7000 (estimated)
Location: Abu Dhabi, United Arab EmiratesKey Responsibilities:
Strategy & Governance:
  • Lead the development and execution of customer service strategies
  • Define and monitor KPIs, SLAs, and service benchmarks across operations
Operational Leadership:
  • Oversee day-to-day service operations, including handling escalations and workforce planning
  • Manage budgets effectively and ensure compliance with internal and regulatory requirements
Process Optimization:
  • Implement and improve CRM systems, reporting tools, and operational dashboards
  • Drive continuous improvement initiatives to enhance efficiency and service quality
Cross-Functional Collaboration:
  • Work closely with Production, Logistics, and Quality teams
  • Ensure smooth and efficient end-to-end service delivery across departments
Requirements:
  • Bachelor's degree in business, Operations, or a related discipline
  • 8-10 years of overall professional experience
  • 3-5 years of leadership experience, preferably in industrial or commercial environments
  • Strong expertise in CRM systems and customer service technologies
  • Excellent stakeholder management and communication skills
  • Strong resource planning abilities with a focus on operational excellence
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