UAE National | Sales Assistant | Retail | Toys R Us | Galleria Mall

• Support the team in building long-term client relationships, leveraging different clienteling tools.
• Enhance the "client state of mind" amongst the team.
• Ensure extensive product knowledge within the team.
• Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain the integrity of the inventory.
• Ensure adherence to loss prevention policies and operational procedures.

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Liaise between staff and management regarding potential performance concerns.
• Propose and implement action plans to deliver efficient processes and organization of the store.
• Educate the team on sales plans, personal sales goals, and KPIs.

• Act as an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

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