Global Director Cross Functional Systems and Processes Freight Forwarding - DP World - Dubai, UAE

• Lead the global strategy for cross functional freight forwarding systems and operational processes
• Ensure business requirements from commercial, product, operations, and finance teams are clearly defined and delivered to IT teams for system development
• Oversee development and optimization of core freight forwarding platforms including CRM, customer platforms, quotation tools, and master data systems
• Act as the primary liaison between business leadership and global IT teams to align system capabilities with operational goals
• Ensure cross functional systems are designed to support revenue growth, operational productivity, and cost optimization
• Serve as escalation point for complex system design issues impacting freight forwarding operations
• Coordinate global teams responsible for freight forwarding systems including CRM, quotation platforms, and master data management systems
• Develop governance frameworks for system changes, operational processes, and compliance standards
• Drive global standardization and harmonization of freight forwarding operational processes
• Work closely with IT teams and technology vendors to ensure system performance, security, and continuous improvements
• Identify opportunities for automation and process improvements across freight forwarding operations
• Lead cross functional teams in implementing operational improvement initiatives and technology upgrades
• Establish KPIs and performance dashboards to monitor system effectiveness and operational quality
• Ensure data integrity and quality across all freight forwarding digital platforms
• Implement quality control procedures and corrective actions to address operational inefficiencies
• Develop global training programs to enhance staff capability in freight forwarding systems and digital platforms
• Conduct workshops and training programs for regional teams during system updates and process changes
• Analyze operational data and prepare reports for leadership to support strategic decision making
• Ensure freight forwarding systems comply with international logistics regulations and industry standards
• Manage relationships with technology vendors and negotiate service agreements
• Lead and mentor cross functional teams while promoting collaboration and performance driven culture

• Master's degree in Logistics, Supply Chain Management, or related field
• Minimum fifteen years of experience in freight forwarding, logistics, or supply chain management
• Strong expertise in freight forwarding systems including TMS, rate management systems, and customer portals
• Deep understanding of air freight and ocean freight operational processes and regulations
• Proven experience in global process governance, operational transformation, and quality management
• Strong project management capabilities with experience managing complex technology programs
• Advanced analytical skills with proficiency in data analysis and process mapping tools
• Strong leadership and stakeholder engagement skills across multinational organizations
• Ability to bridge business operations and IT development teams
• Excellent communication and presentation skills with experience working with senior leadership

• Freight forwarding systems management
• Logistics process design and optimization
• Cross functional system integration
• Digital transformation in supply chain operations
• Governance frameworks and operational compliance
• Data analysis and performance reporting
• Vendor and technology partner management
• Strategic leadership and organizational development

• Lead global digital transformation initiatives within one of the world's largest logistics organizations
• Influence technology strategy across international freight forwarding operations
• Work closely with global leadership teams in shaping supply chain innovation
• Opportunity to drive operational excellence in a rapidly evolving logistics sector
• Join a diverse global organization focused on innovation, collaboration, and sustainable growth

• Lead the global strategy for cross functional freight forwarding systems and operational processes
• Ensure business requirements from commercial, product, operations, and finance teams are clearly defined and delivered to IT teams for system development
• Oversee development and optimization of core freight forwarding platforms including CRM, customer platforms, quotation tools, and master data systems
• Act as the primary liaison between business leadership and global IT teams to align system capabilities with operational goals
• Ensure cross functional systems are designed to support revenue growth, operational productivity, and cost optimization
• Serve as escalation point for complex system design issues impacting freight forwarding operations
• Coordinate global teams responsible for freight forwarding systems including CRM, quotation platforms, and master data management systems
• Develop governance frameworks for system changes, operational processes, and compliance standards
• Drive global standardization and harmonization of freight forwarding operational processes
• Work closely with IT teams and technology vendors to ensure system performance, security, and continuous improvements
• Identify opportunities for automation and process improvements across freight forwarding operations
• Lead cross functional teams in implementing operational improvement initiatives and technology upgrades
• Establish KPIs and performance dashboards to monitor system effectiveness and operational quality
• Ensure data integrity and quality across all freight forwarding digital platforms
• Implement quality control procedures and corrective actions to address operational inefficiencies
• Develop global training programs to enhance staff capability in freight forwarding systems and digital platforms
• Conduct workshops and training programs for regional teams during system updates and process changes
• Analyze operational data and prepare reports for leadership to support strategic decision making
• Ensure freight forwarding systems comply with international logistics regulations and industry standards
• Manage relationships with technology vendors and negotiate service agreements
• Lead and mentor cross functional teams while promoting collaboration and performance driven culture

• Master's degree in Logistics, Supply Chain Management, or related field
• Minimum fifteen years of experience in freight forwarding, logistics, or supply chain management
• Strong expertise in freight forwarding systems including TMS, rate management systems, and customer portals
• Deep understanding of air freight and ocean freight operational processes and regulations
• Proven experience in global process governance, operational transformation, and quality management
• Strong project management capabilities with experience managing complex technology programs
• Advanced analytical skills with proficiency in data analysis and process mapping tools
• Strong leadership and stakeholder engagement skills across multinational organizations
• Ability to bridge business operations and IT development teams
• Excellent communication and presentation skills with experience working with senior leadership

• Freight forwarding systems management
• Logistics process design and optimization
• Cross functional system integration
• Digital transformation in supply chain operations
• Governance frameworks and operational compliance
• Data analysis and performance reporting
• Vendor and technology partner management
• Strategic leadership and organizational development

• Lead global digital transformation initiatives within one of the world's largest logistics organizations
• Influence technology strategy across international freight forwarding operations
• Work closely with global leadership teams in shaping supply chain innovation
• Opportunity to drive operational excellence in a rapidly evolving logistics sector
• Join a diverse global organization focused on innovation, collaboration, and sustainable growth

Careers in Gulf