System Analyst

• Analyze business requirements and translate them into functional and system requirements.
• Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.
• Act as a point of contact for system‑related queries, enhancements, and defect resolution.
• Ensure system changes and fixes align with approved requirements and business expectations.

• Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.
• Document system behaviors, integrations, dependencies, and data flows.
• Support change requests by performing impact analysis and effort estimation.

• Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.

• Support ITIL‑based change management, including documentation, testing support, approvals, and post‑implementation reviews.
• Ensure system changes comply with Banking policies, security standards, and audit requirements.
• Assist during internal and external audits by providing system documentation, evidence, and clarifications.

• Support UAT activities, including test case preparation, execution support, and defect tracking.
• Validate system changes and enhancements before production deployment.

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