Operations Executive | AlFuttaim Engineering | Emirati Talent

• Support coordination of projects and strategic internal engagements across BizApp and Connected Facilities portfolios, ensuring structured follow-ups, documentation readiness, and cross-functional alignment.
• Act as a liaison between customers and internal teams, supporting requirement discussions, maintaining structured communication, and fostering professional customer engagement.
• Track project milestones, monitor action items, and ensure timely closure to maintain execution discipline.
• Assist in preparing cost sheets, proposal inputs, and operational documentation required for ongoing engagements.
• Prepare structured status reports and presentations for the Line Manager, including updates on project progress and revenue visibility across assigned streams.
• Submit internal invoices to procurement platforms (e.g., Ariba), coordinate with Finance for vendor payments, and ensure leads are registered within defined SLAs.
• Maintain scheduling discipline and structured documentation for workshops, implementation activities, and review meetings.

• Apply project coordination principles to coordinate collaboration across AFT’s delivery teams supporting BizApp, Connected Facilities, and enterprise digital initiatives.
• Act as a liaison between customers and technical teams, ensuring clear and accurate transmission of project requirements, expectations, and implementation timelines.
• Oversee and support the implementation and continuous enhancement of the Enterprise Document Management Tool (M-Files), including workflow configuration supervision, requirements alignment, User Acceptance Testing (UAT), and providing Level 1 in-house support once workflows are live.
• Support requirements gathering workshops in coordination with stakeholders, ensuring alignment between business needs and system capabilities.
• Conduct structured follow-ups on ongoing project progress and milestones, identifying potential risks or delays and escalating appropriately to maintain project momentum.
• Support compilation of technical inputs for M-Files proposals, RFP responses, and tender submissions in coordination with SAM.
• Contribute to AFT’s transformation and process improvement initiatives by supporting workflow automation, paperless adoption, and structured system usage across assigned portfolios.

• Draft and improve customer proposals and structured technical documentation in coordination with delivery and pre-sales teams.
• Maintain technical familiarity with AFT’s digital platforms to assist in timely responses to RFP inputs and operational queries.
• Gain proficiency in both the M-Files client and admin, enabling independent execution in implementing minor changes and offering the first level of support in-house.
• Obtain expertise in HR rewards and recognition platform products to facilitate on-time project delivery and maximize the tool's full potential
• Develop comprehensive knowledge of AFT's connected facilities portfolio, coupled with hands-on experience obtained through successful completion of the required partner’s technical and functional training programs within the AFT connected services portfolio.

• Participate in iGrow Training and M-Files Training.
• Engage with internally used tools such as Ariba, M-Files, CRM, etc.
• Attend conferences, exhibitions, and events on modern methodologies like IoT, Home Automation, etc.
• Complete training as required per quarter and attend at least 3 events per annum.

• Ensure customers are informed on AMC consumption and service utilization.
• Coordinate with Finance for timely submission of invoices and vendor payments.
• Ensure successful coordination of requirements workshops.
• Contribute to customer satisfaction by maintaining reduced escalations and achieving timely deliverables.

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