Customer Support Specialist - Retail Banking Services - Dubai, UAE
- Dubai
- DH 8,000-10,000 per month
- Permanent
- Full-time
Join First Abu Dhabi Bank (FAB), the Middle East's #1 bank, and be part of a pioneering customer service team in Dubai. As a Customer Support Specialist, you'll assist the Area Manager and Relationship Managers in delivering a seamless banking experience for liability customers. If you are passionate about service excellence, process improvement, and client satisfaction, this is your opportunity to thrive in a highly reputable institution.Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 8000-10000 monthly
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-timeWhat You'll Do
- Support Relationship Managers by managing client communications and assisting with service-related queries
- Coordinate the onboarding process, ensuring KYC compliance and service turnaround adherence
- Serve as the primary liaison for customer complaint resolution and client support issues
- Ensure accurate handling of service requests including bank statements, liability letters, and fund withdrawals
- Collaborate with product teams, branches, and internal stakeholders to enhance service delivery
- Assist in root cause analysis and continuous improvement of client service processes
- Maintain a customer-first approach while handling day-to-day operational support
- Ensure compliance with all internal policies, AML alerts, and service protocols
- Manage special handling cases such as cheque clearances, DD issuance, and foreign currency approvals
- Proactively contribute to achieving Net Promoter Score (NPS) benchmarks for the retail banking unit
- Bachelor's degree with minimum 3 years of experience in retail banking, customer service, or banking operations
- Strong understanding of UAE retail banking products and services
- Sound knowledge of banking compliance, KYC processes, and service governance
- Excellent communication, interpersonal, and problem-solving skills
- Customer-obsessed mindset with a proactive and analytical approach to service issues
- Ability to work collaboratively across departments and client-facing channels
First Abu Dhabi Bank is not only the UAE's largest bank but also one of the most stable financial institutions globally. At FAB, your growth is a shared mission. You'll receive the tools, support, and exposure needed to expand your skill set and take ownership of customer experience initiatives. From process design to problem-solving, you'll make an impact from day one.About the Company
First Abu Dhabi Bank (FAB) is a regional powerhouse in banking, known for financial strength, strategic growth, and forward-thinking innovation. FAB offers a wide spectrum of services across corporate, personal, and investment banking segments. With a strong presence in the UAE and across global markets, FAB empowers employees to drive excellence, customer value, and sustainable impact through cutting-edge solutions and agile collaboration.Job Title Customer Support Specialist - Retail Banking Services - Dubai, UAE
Job Description Customer Support Specialist - Retail Banking Services - Dubai, UAERole Summary
Join First Abu Dhabi Bank (FAB), the Middle East's #1 bank, and be part of a pioneering customer service team in Dubai. As a Customer Support Specialist, you'll assist the Area Manager and Relationship Managers in delivering a seamless banking experience for liability customers. If you are passionate about service excellence, process improvement, and client satisfaction, this is your opportunity to thrive in a highly reputable institution.Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 8000-10000 monthly
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-timeWhat You'll Do
- Support Relationship Managers by managing client communications and assisting with service-related queries
- Coordinate the onboarding process, ensuring KYC compliance and service turnaround adherence
- Serve as the primary liaison for customer complaint resolution and client support issues
- Ensure accurate handling of service requests including bank statements, liability letters, and fund withdrawals
- Collaborate with product teams, branches, and internal stakeholders to enhance service delivery
- Assist in root cause analysis and continuous improvement of client service processes
- Maintain a customer-first approach while handling day-to-day operational support
- Ensure compliance with all internal policies, AML alerts, and service protocols
- Manage special handling cases such as cheque clearances, DD issuance, and foreign currency approvals
- Proactively contribute to achieving Net Promoter Score (NPS) benchmarks for the retail banking unit
- Bachelor's degree with minimum 3 years of experience in retail banking, customer service, or banking operations
- Strong understanding of UAE retail banking products and services
- Sound knowledge of banking compliance, KYC processes, and service governance
- Excellent communication, interpersonal, and problem-solving skills
- Customer-obsessed mindset with a proactive and analytical approach to service issues
- Ability to work collaboratively across departments and client-facing channels
First Abu Dhabi Bank is not only the UAE's largest bank but also one of the most stable financial institutions globally. At FAB, your growth is a shared mission. You'll receive the tools, support, and exposure needed to expand your skill set and take ownership of customer experience initiatives. From process design to problem-solving, you'll make an impact from day one.About the Company
First Abu Dhabi Bank (FAB) is a regional powerhouse in banking, known for financial strength, strategic growth, and forward-thinking innovation. FAB offers a wide spectrum of services across corporate, personal, and investment banking segments. With a strong presence in the UAE and across global markets, FAB empowers employees to drive excellence, customer value, and sustainable impact through cutting-edge solutions and agile collaboration.
Post DetailsJob Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
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