HVAC Service Operations Manager

• Oversee daily operations of the HVAC service department.

• Ensure proper scheduling of service work, including maintenance, repairs, and emergency calls.

• Monitor service requests and prioritize tasks to ensure timely and service delivery.

• Ensure compliance with industry standards, company policies, and safety regulations.

• Supervise, mentor, and coach a team of HVAC service technicians.

• Conduct performance reviews, set individual and team goals, and provide feedback for continuous improvement.

• Handle escalated customer service issues and provide prompt resolutions.

• Maintain a high level of customer satisfaction by ensuring service excellence and timely communication with clients.

• Develop strong relationships with key clients and stakeholders to retain business and enhance service opportunities.

• Manage the service department’s budget, including tracking expenses, labor costs, and equipment maintenance.

• Maximize profitability by improving effeciency, reducing downtime, and optimizing resource allocation.

• Assist in creating pricing strategies for service contracts, repairs, and installations.

• Ensure all service work meets quality standards and is compliant with local regulations and safety guidelines.

• Conduct regular audits of work performed by technicians to ensure adherence to quality and safety standards.

• Manage inventory of parts and equipment required for HVAC service operations.

• Coordinate with suppliers for timely delivery of materials and negotiate pricing to optimize costs.

• Ensure that all tools, vehicles, and equipment are properly maintained and serviced regularly.

• Bachelor’s degree in Mechanical Engineering, or a related field (preferred).

• Minimum 5 years of experience in HVAC service operations, with at least 2 years in a management role.

• Strong knowledge of HVAC systems, repair, and maintenance procedures.

• Proficiency in using service management software and tools.

• Excellent leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities and meet deadlines.

• Familiarity with relevant safety and compliance regulations.

• Valid driver’s license.

• Strong customer service orientation and ability to resolve client issues promptly.

• Budgeting and financial management experience in a service operations context.

• Familiarity with energy eMiciency and green building standards.

Genesis Executive Search