Air Freight Operations Executive

• Receive booking details from network and customer service colleagues via mail.
• Opening & Execute job in CW1.
• Check invoice, packing list and other documents to export the shipment.
• Coordinate with the airline and arrange for booking of the cargo based on destination and customer expectations.
• Coordinate with the shipper/Customer service team for any discrepancy on shipping documents.
• Arrange collection of cargo from shipper’s facility in appropriate vehicle in coordination with the transport vendor or transport team.
• Preparation and execution of the Airway Bill considering the destination country SOP.
• Preparation of customs documents based on invoice and packing list received from shipper.
• Arrange all documents required as per export regulations.
• Arrange all documents required as per the import country regulations.
• Provide the pre alert documents to the network office/ customer service team based along with confirmed flight details.
• Ensure complete documents (as per requirements) and to do the customs clearance.
• Coordinate with Transport Department/Vendors for the Pickup of the Goods from Suppliers
• Ensure that all job files are maintained.
• Relay information to CS/ origin/ Destinations / Customers offices, if shipment not cleared within the required time.
• Coordinate with Internal and external stakeholders, sales and finance to meet operational requirements.
• Resolve issues regarding cargo shortage/ damage/ claims.
• Develop and maintain a healthy relationship with internal and external customers.
• Ensure timely and effective communication takes place within defined time limits.
• Provide necessary information to internal staff.
• Maintain a positive working relationship within the department & other departments.
• Ensure KPI’s are met and reported on a monthly basis.
• Fulfill any and all other tasks as deemed fit by Management.

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