Customer Service Coordinator Shopping Mall Customer Experience - talabat - Dubai UAE

• Maintain updated knowledge of retail facilities, services, store locations, and promotional activities to assist visitors effectively.
• Support daily operations of the Customer Service Information Desk in accordance with service standards and operational procedures.
• Provide customers with directions, store information, and details about ongoing promotional campaigns or events.
• Respond to customer inquiries in person and over the phone with professionalism and efficiency.
• Handle customer feedback and complaints in line with established service guidelines and service level agreements.
• Coordinate with management and internal departments to resolve customer service issues promptly.
• Support gift card or promotional program activities and ensure accurate payment handling when required.
• Ensure all customer service activities comply with operational policies and service quality standards.
• Contribute to creating a welcoming and memorable customer experience.

• High school diploma or equivalent qualification.
• Minimum two years of customer service experience in retail, hospitality, or customer-facing environments.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with retail operations or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer-facing environment.

• Customer service and guest relations
• Complaint resolution and service recovery
• Retail and service operations coordination
• Customer engagement and communication
• Administrative coordination and record management
• Telephone and in-person service communication
• Payment handling and service desk operations
• Time management and multitasking

• Join a fast-growing technology-driven company operating across the Middle East.
• Work in a dynamic and collaborative environment focused on customer satisfaction.
• Gain experience supporting customer service operations within a high-traffic service environment.
• Opportunities for professional development and career growth.

• Maintain updated knowledge of retail facilities, services, store locations, and promotional activities to assist visitors effectively.
• Support daily operations of the Customer Service Information Desk in accordance with service standards and operational procedures.
• Provide customers with directions, store information, and details about ongoing promotional campaigns or events.
• Respond to customer inquiries in person and over the phone with professionalism and efficiency.
• Handle customer feedback and complaints in line with established service guidelines and service level agreements.
• Coordinate with management and internal departments to resolve customer service issues promptly.
• Support gift card or promotional program activities and ensure accurate payment handling when required.
• Ensure all customer service activities comply with operational policies and service quality standards.
• Contribute to creating a welcoming and memorable customer experience.

• High school diploma or equivalent qualification.
• Minimum two years of customer service experience in retail, hospitality, or customer-facing environments.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with retail operations or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer-facing environment.

• Customer service and guest relations
• Complaint resolution and service recovery
• Retail and service operations coordination
• Customer engagement and communication
• Administrative coordination and record management
• Telephone and in-person service communication
• Payment handling and service desk operations
• Time management and multitasking

• Join a fast-growing technology-driven company operating across the Middle East.
• Work in a dynamic and collaborative environment focused on customer satisfaction.
• Gain experience supporting customer service operations within a high-traffic service environment.
• Opportunities for professional development and career growth.

Careers in Gulf