Customer Service Coordinator Shopping Mall Customer Experience - Majid Al Futtaim Properties - Dubai UAE

• Maintain updated knowledge of shopping mall facilities, services, stores, layouts, and promotional events to assist visitors effectively.
• Support daily operations of the Customer Service Information Desk in accordance with company service standards and procedures.
• Provide customers with directions, store information, and details about mall events and promotional activities.
• Respond to customer inquiries in person and over the phone with professionalism and efficiency.
• Handle customer feedback and complaints in line with established service guidelines and service level agreements.
• Coordinate with mall management and internal departments to resolve customer service issues.
• Execute and manage the mall Gift Card program and related payment handling procedures.
• Ensure all customer service activities comply with operational policies and service quality standards.
• Contribute to creating a welcoming and memorable shopping experience for mall visitors.

• High school diploma or equivalent qualification.
• Minimum two years of customer service experience in a shopping mall, hospitality, or luxury hotel environment.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with mall operations, retail environments, or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer-facing environment.

• Customer service and guest relations
• Shopping mall operations knowledge
• Complaint resolution and service recovery
• Retail environment communication
• Customer engagement and service delivery
• Administrative coordination and record management
• Telephone and in-person service communication
• Payment handling and service desk operations

• Work within one of the region's most recognized shopping mall and retail management groups.
• Gain experience in premium retail and shopping mall customer service operations.
• Develop customer engagement and service excellence skills in a dynamic retail environment.
• Join a diverse team focused on delivering memorable shopping experiences for visitors.

• Maintain updated knowledge of shopping mall facilities, services, stores, layouts, and promotional events to assist visitors effectively.
• Support daily operations of the Customer Service Information Desk in accordance with company service standards and procedures.
• Provide customers with directions, store information, and details about mall events and promotional activities.
• Respond to customer inquiries in person and over the phone with professionalism and efficiency.
• Handle customer feedback and complaints in line with established service guidelines and service level agreements.
• Coordinate with mall management and internal departments to resolve customer service issues.
• Execute and manage the mall Gift Card program and related payment handling procedures.
• Ensure all customer service activities comply with operational policies and service quality standards.
• Contribute to creating a welcoming and memorable shopping experience for mall visitors.

• High school diploma or equivalent qualification.
• Minimum two years of customer service experience in a shopping mall, hospitality, or luxury hotel environment.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with mall operations, retail environments, or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer-facing environment.

• Customer service and guest relations
• Shopping mall operations knowledge
• Complaint resolution and service recovery
• Retail environment communication
• Customer engagement and service delivery
• Administrative coordination and record management
• Telephone and in-person service communication
• Payment handling and service desk operations

• Work within one of the region's most recognized shopping mall and retail management groups.
• Gain experience in premium retail and shopping mall customer service operations.
• Develop customer engagement and service excellence skills in a dynamic retail environment.
• Join a diverse team focused on delivering memorable shopping experiences for visitors.

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