AF Export Operations Associate
Hellmann Worldwide Logistics View all jobs
- Dubai
- Permanent
- Full-time
For the better. Together. .The AF Export Team Leader drives team performance by managing daily operations, fostering collaboration, and ensuring alignment with company objectives. This role balances strategic oversight with hands-on management to achieve high-quality results and continuous improvement.About the Job
- Receive booking details from network and customer service colleagues via email.
- Check invoice, packing list and other documents to export the shipment.
- Coordinate with the airline and arrange for booking of the cargo based on destination and customer expectations.
- Coordinate with the shipper/customer service team for any discrepancy on shipping documents.
- Arrange collection of cargo from shipper’s facility in appropriate vehicle in coordination with the transport vendor or transport team.
- Preparation and execution of the airway bill considering the destination country SOP.
- Preparation of customs documents based on invoice and packing list received from shipper.
- Arrange all documents required as per export regulations.
- Arrange all documents required as per the import country regulations.
- Provide the pre alert documents to the network office/ customer service team based along with confirmed flight details.
- Ensure complete documents (as per requirements) are handed over to customs clearance.
- Coordinate with transport department/vendors for delivery of shipments/proof of delivery.
- Ensure that all job files are maintained.
- Relay information to origin offices if shipment not cleared within 2 days.
- Coordinate with third parties, sales and finance to meet operational requirements.
- Resolve issues regarding cargo shortage/ damage/ claims.
- Receiving cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to finance.
- Develop and maintain a healthy relationship with internal and external customers.
- Ensure timely and effective communication takes place within defined time limits.
- Provide necessary information to internal staff.
- Maintain a positive working relationship at all levels.
- Ensure KPI’s are met and reported on a monthly basis.
- Fulfill any and other tasks as deemed fit by Management.
- Bachelors / Master’s degree
- 2-3 years of experience in logistics operations
- Proficient in all Microsoft office applications (Excel, Word and power point)
- Excellent command in English Language.
- A strong Team Spirit and a lot of fun together
- A safe, multi-cultural and inclusive environment
- Individual opportunities for growth and development