IT Helpdesk Engineer

• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Provide first and second line technical support, answering user queries relating to hardware and software problems, via helpdesk portal, desk visit, phone, collaboration tools, and email.
• Researching required information using available resources.
• Managing the Service Desk Queue for both Service Requests and Incidents Logging end to end
• Proactively monitor the Service Desk In-boxes and responding in a timely manner to issues and requests
• Administer Helpdesk and technical support tools (Ex: help desk software, Endpoint Management, Print Management. Etc.).
• Supporting A/V systems, including familiarity with foundation technologies, networking, server, operating systems, and terminology.
• Support the business and be the main focal point for Audio Visual support for events taking place with external and internal business stakeholders (IPOs. Listings and media broadcasting audio and visual coverage)
• Maintain daily performance of Helpdesk and technical systems
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact.
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of

Sundus Recruitment Services