Cluster Manager - Operations & Performance

Guildhall View all jobs

  • United Arab Emirates
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Guildhall is supporting a luxury wellness group that's expanding its presence across the UAE. We're looking for a hands-on Cluster Manager to drive day-to-day operational excellence and commercial performance across multiple locations - ensuring standards are consistent, targets are met, and teams are supported to deliver a premium client experience.This role is ideal for someone who thrives in a multi-site environment, can confidently manage performance and reporting, and knows how to balance luxury service with strong unit economics. Initially, the role will cover 1-2 locations, with scope to grow as the business scales.Key Responsibility:
  • Ensure each location achieves its revenue and margin targets
  • Implement and maintain SOPs and operational standards
  • Monitor costs and unit economics
  • Oversee reporting processes and audits
  • Support local partnerships and business development initiatives
  • Act as the primary link between AIG HQ and on-site teams
  • Manage day-to-day operations
  • Prepare and review monthly P&L and performance reports
Requirements:
  • Proven multi-site management experience, with a strong eye for consistency and quality control across locations
  • Background in wellness, spa, luxury hospitality, or hotel wellness operations is highly desirable
  • Strong commercial understanding with the ability to manage and present P&L performance confidently to senior leadership
  • Able to implement processes, track performance, and hold teams accountable
  • Excellent English communication skills; professional, presentable, and confident stakeholder-facing presence
  • Solid understanding of health and wellness and what “premium service” looks like in this space
  • Must already be based in the UAE

Guildhall