Operations Manager-CASS Training

• Discuss with the team to formulate strategic and operational objectives quarterly, ensuring they are aligned with financial goals.
• Manage instructor schedules and coordinate class starts to optimize resource utilization and reduce costs.
• Work closely with the management team to ensure all operational, administrative, and compliance functions align with financial regulatory-based best practices.

• Develop a pipeline of new customers and new training opportunities in line with the market needs, trends and any specific customer requirements.
• Conversion of pipeline into secured orders driving overall business growth and profitability
• Interact with clients during visits, managing operational training equipment and materials to ensure client needs are met effectively.
• Enforce regulatory authority policy and safety standards to ensure client confidence and satisfaction.
• Handle client registrations and maintain effective communication to support client training programs.
• Motivate employees through positive encouragement to enhance customer service and satisfaction.

• Perform quality controls and monitor production processes to ensure best practices are in place.
• Purchase materials as required and oversee storeroom stocks to maintain cost-effective inventory levels.
• Manage interaction with client visits, ensuring smooth operational workflow and coordination.
• Work closely with the management team to ensure all operational, administrative, and compliance functions are properly executed according to regulatory best practices.
• Monitor and evaluate training programs, processes, and workflows for quality and effectiveness, making recommendations for improvement.

• Identify opportunities to expand new courses or implement changes within in-house training programs.
• Make process and workflow improvement recommendations based on evaluations.
• Initiate discussions with the team to develop innovative strategies and operational objectives on a quarterly basis.
• Stay updated on industry trends and regulatory changes to continuously improve and innovate training programs and operations

• 5-7 years of experience in operations, training management, or related roles.
• Bachelor's degree in business administration, Operations Management, or related field.
• Proven track record in managing budgets, inventories, and optimizing resource use.
• Experience in managing budgets and ensuring cost-effective operational measures.
• Demonstrated ability to build and maintain client relationships.
• Strong background in evaluating training programs for effectiveness.
• Experience in formulating and executing strategic objectives with the team.
• Ability to align operational objectives with strategic financial goals.

Transguard Group