Learning and Development Manager Aftersales Training and Customer Experience Programs - Al Futtaim Automotive - Dubai, UAE

• Lead the non technical learning strategy for aftersales teams focusing on customer experience, leadership capability, and commercial skills
• Design and implement learning programs using blended, digital, and experiential learning approaches
• Build a culture of coaching and continuous improvement by enabling managers to support team development
• Partner with aftersales leadership and HR teams to identify capability gaps and implement targeted training solutions
• Develop learning frameworks aligned with operational priorities and employee career development pathways
• Manage learning governance processes including scheduling, attendance tracking, reporting, and learning management system administration
• Measure the effectiveness of training initiatives using performance indicators and evaluation frameworks
• Analyze learning outcomes and identify opportunities to improve training programs and operational performance
• Lead and develop learning and development team members to ensure consistent training delivery standards
• Support business transformation initiatives by strengthening workforce capability and leadership readiness

• Bachelor's degree in Human Resources, Business Administration, Education, or related discipline
• Five to ten years of experience in learning and development, training management, or capability development roles
• Experience delivering training programs for customer facing and operational teams
• Knowledge of automotive aftersales operations including service, parts, and body and paint functions
• Strong facilitation, coaching, and mentoring capabilities
• Experience with digital learning platforms and learning management systems
• Strong stakeholder management and communication skills
• Professional certification in learning and development, coaching, or adult learning is advantageous
• HR certification or relevant HR experience is beneficial
• Ability to link training initiatives with measurable business and customer experience outcomes

• Opportunity to shape learning strategies within a leading automotive organization
• Work with diverse dealership teams across service, parts, and operational functions
• Exposure to digital learning technologies and modern workforce capability programs
• Career development opportunities within one of the region's largest automotive groups
• Collaborative and performance focused workplace environment

• Lead the non technical learning strategy for aftersales teams focusing on customer experience, leadership capability, and commercial skills
• Design and implement learning programs using blended, digital, and experiential learning approaches
• Build a culture of coaching and continuous improvement by enabling managers to support team development
• Partner with aftersales leadership and HR teams to identify capability gaps and implement targeted training solutions
• Develop learning frameworks aligned with operational priorities and employee career development pathways
• Manage learning governance processes including scheduling, attendance tracking, reporting, and learning management system administration
• Measure the effectiveness of training initiatives using performance indicators and evaluation frameworks
• Analyze learning outcomes and identify opportunities to improve training programs and operational performance
• Lead and develop learning and development team members to ensure consistent training delivery standards
• Support business transformation initiatives by strengthening workforce capability and leadership readiness

• Bachelor's degree in Human Resources, Business Administration, Education, or related discipline
• Five to ten years of experience in learning and development, training management, or capability development roles
• Experience delivering training programs for customer facing and operational teams
• Knowledge of automotive aftersales operations including service, parts, and body and paint functions
• Strong facilitation, coaching, and mentoring capabilities
• Experience with digital learning platforms and learning management systems
• Strong stakeholder management and communication skills
• Professional certification in learning and development, coaching, or adult learning is advantageous
• HR certification or relevant HR experience is beneficial
• Ability to link training initiatives with measurable business and customer experience outcomes

• Opportunity to shape learning strategies within a leading automotive organization
• Work with diverse dealership teams across service, parts, and operational functions
• Exposure to digital learning technologies and modern workforce capability programs
• Career development opportunities within one of the region's largest automotive groups
• Collaborative and performance focused workplace environment

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