Front Desk Agent Hotel Guest Services Operations - Marriott International - Dubai UAE

• Process guest check-in procedures including identity verification, room allocation, and room key activation.
• Set up guest accounts and confirm payment methods according to hotel policies.
• Enter guest loyalty program information and ensure billing details are accurate.
• Verify room rates and ensure pricing aligns with approved market rates.
• Confirm payments before issuing room keys and adjust billing when required.
• Prepare daily operational reports, logs, and occupancy records.
• Complete cashier reports and handle shift closing financial procedures.
• Provide hotel information, directions, and assistance to guests during their stay.
• Respond to guest requests and coordinate with relevant hotel departments to resolve issues.
• Process various payment types including vouchers, refunds, and guest charges.
• Balance cash transactions and manage cashier responsibilities at the beginning and end of shifts.
• Report security concerns or incidents to the hotel safety and security department.
• Support supervisors in maintaining service standards and a positive team environment.
• Follow hotel safety procedures and maintain professional appearance and communication standards.

• High school diploma or equivalent qualification.
• At least one year of experience in hotel front desk, guest services, or hospitality operations.
• Strong interpersonal and communication skills.
• Ability to manage guest interactions professionally in a fast-paced hospitality setting.
• Basic knowledge of computer systems and hotel property management systems.
• Attention to detail and ability to handle financial transactions accurately.

• Front desk operations and reception management
• Guest check-in and check-out procedures
• Hospitality customer service
• Reservation and billing coordination
• Payment processing and cashiering
• Communication and interpersonal skills
• Problem resolution and guest support
• Team collaboration in hotel operations

• Work with a globally recognized hospitality brand.
• Gain professional hotel operations experience in Dubai's international tourism sector.
• Be part of a diverse team delivering world-class guest service.
• Access career development opportunities within Marriott International's global hotel portfolio.

• Process guest check-in procedures including identity verification, room allocation, and room key activation.
• Set up guest accounts and confirm payment methods according to hotel policies.
• Enter guest loyalty program information and ensure billing details are accurate.
• Verify room rates and ensure pricing aligns with approved market rates.
• Confirm payments before issuing room keys and adjust billing when required.
• Prepare daily operational reports, logs, and occupancy records.
• Complete cashier reports and handle shift closing financial procedures.
• Provide hotel information, directions, and assistance to guests during their stay.
• Respond to guest requests and coordinate with relevant hotel departments to resolve issues.
• Process various payment types including vouchers, refunds, and guest charges.
• Balance cash transactions and manage cashier responsibilities at the beginning and end of shifts.
• Report security concerns or incidents to the hotel safety and security department.
• Support supervisors in maintaining service standards and a positive team environment.
• Follow hotel safety procedures and maintain professional appearance and communication standards.

• High school diploma or equivalent qualification.
• At least one year of experience in hotel front desk, guest services, or hospitality operations.
• Strong interpersonal and communication skills.
• Ability to manage guest interactions professionally in a fast-paced hospitality setting.
• Basic knowledge of computer systems and hotel property management systems.
• Attention to detail and ability to handle financial transactions accurately.

• Front desk operations and reception management
• Guest check-in and check-out procedures
• Hospitality customer service
• Reservation and billing coordination
• Payment processing and cashiering
• Communication and interpersonal skills
• Problem resolution and guest support
• Team collaboration in hotel operations

• Work with a globally recognized hospitality brand.
• Gain professional hotel operations experience in Dubai's international tourism sector.
• Be part of a diverse team delivering world-class guest service.
• Access career development opportunities within Marriott International's global hotel portfolio.

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