Guest Service Agent Front Office Hotel Operations - Marriott International - Dubai UAE

• Handle guest check-in and check-out procedures while verifying guest identity and reservation details.
• Confirm payment methods and set up accurate guest accounts based on booking requirements.
• Issue and activate room keys and allocate rooms according to hotel policies.
• Enter loyalty program information and ensure guest profiles are properly recorded.
• Verify room rates against market codes and document any exceptions when necessary.
• Confirm payments before issuing room keys and adjust billing details if required.
• Prepare daily front office reports, operational logs, and occupancy records.
• Complete cashier reports and manage shift closing procedures.
• Provide guests with directions, hotel information, and assistance with services and facilities.
• Respond to guest requests and coordinate with housekeeping, engineering, and other departments.
• Process multiple payment types including vouchers, refunds, and guest charges.
• Count and reconcile cash at the beginning and end of each shift according to accounting procedures.
• Report security incidents or guest concerns to the hotel safety and loss prevention team.
• Maintain professional communication and ensure compliance with company service standards.

• High school diploma or equivalent qualification.
• Minimum one year of experience in hospitality, hotel reception, or guest services roles.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced hotel environment.
• Basic knowledge of hotel reservation or property management systems.
• Attention to detail when managing guest accounts and financial transactions.

• Front office and reception operations
• Guest check-in and check-out coordination
• Hotel reservation and billing support
• Customer service and guest relations
• Payment processing and cashier management
• Communication and problem resolution
• Hospitality teamwork and service coordination
• Guest satisfaction and service quality management

• Work with a globally recognized hospitality company operating worldwide hotel brands.
• Gain experience in Dubai's international tourism and hospitality sector.
• Be part of a multicultural hotel team focused on delivering exceptional guest experiences.
• Access long-term career growth opportunities within Marriott International's global portfolio.

• Handle guest check-in and check-out procedures while verifying guest identity and reservation details.
• Confirm payment methods and set up accurate guest accounts based on booking requirements.
• Issue and activate room keys and allocate rooms according to hotel policies.
• Enter loyalty program information and ensure guest profiles are properly recorded.
• Verify room rates against market codes and document any exceptions when necessary.
• Confirm payments before issuing room keys and adjust billing details if required.
• Prepare daily front office reports, operational logs, and occupancy records.
• Complete cashier reports and manage shift closing procedures.
• Provide guests with directions, hotel information, and assistance with services and facilities.
• Respond to guest requests and coordinate with housekeeping, engineering, and other departments.
• Process multiple payment types including vouchers, refunds, and guest charges.
• Count and reconcile cash at the beginning and end of each shift according to accounting procedures.
• Report security incidents or guest concerns to the hotel safety and loss prevention team.
• Maintain professional communication and ensure compliance with company service standards.

• High school diploma or equivalent qualification.
• Minimum one year of experience in hospitality, hotel reception, or guest services roles.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced hotel environment.
• Basic knowledge of hotel reservation or property management systems.
• Attention to detail when managing guest accounts and financial transactions.

• Front office and reception operations
• Guest check-in and check-out coordination
• Hotel reservation and billing support
• Customer service and guest relations
• Payment processing and cashier management
• Communication and problem resolution
• Hospitality teamwork and service coordination
• Guest satisfaction and service quality management

• Work with a globally recognized hospitality company operating worldwide hotel brands.
• Gain experience in Dubai's international tourism and hospitality sector.
• Be part of a multicultural hotel team focused on delivering exceptional guest experiences.
• Access long-term career growth opportunities within Marriott International's global portfolio.

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