Front Office Guest Service Agent - Accor Hotels - Dubai, UAE

• Welcome guests warmly and manage efficient check-in and check-out procedures
• Respond promptly and professionally to guest inquiries and service requests throughout their stay
• Ensure accurate posting of charges and maintain proper control of guest accounts
• Handle cash and credit transactions following strict security and accounting procedures
• Maintain guest confidentiality and privacy at all times
• Coordinate communication between guests and various hotel departments
• Operate the switchboard and manage guest messaging with professionalism
• Support reservations sales calls and promote hotel services to maximize revenue opportunities
• Assist guests with luggage handling when required

• Previous experience in guest services, front office, or similar hospitality coordination role preferred
• Strong written and verbal communication skills in English
• Ability to remain organized and energetic in a fast-paced hotel environment
• Capable of managing multiple tasks simultaneously with attention to detail
• Strong decision-making and problem-solving abilities
• Comfortable handling cash transactions accurately
• Physically fit to stand for extended periods and assist with luggage
• Flexible to work shifts, including weekends and holidays
• Additional language skills are an advantage

• Customer service excellence
• Front office operations
• Cash handling and account management
• Communication and coordination
• Upselling and product knowledge
• Multitasking and time management

• Competitive salary and employee benefits within the hospitality sector
• Career development opportunities across Accor hotels worldwide
• Supportive and multicultural work environment
• Professional training and growth within luxury and midscale hotel brands
• Opportunity to build a long-term career in hotel operations in Dubai

• Welcome guests warmly and manage efficient check-in and check-out procedures
• Respond promptly and professionally to guest inquiries and service requests throughout their stay
• Ensure accurate posting of charges and maintain proper control of guest accounts
• Handle cash and credit transactions following strict security and accounting procedures
• Maintain guest confidentiality and privacy at all times
• Coordinate communication between guests and various hotel departments
• Operate the switchboard and manage guest messaging with professionalism
• Support reservations sales calls and promote hotel services to maximize revenue opportunities
• Assist guests with luggage handling when required

• Previous experience in guest services, front office, or similar hospitality coordination role preferred
• Strong written and verbal communication skills in English
• Ability to remain organized and energetic in a fast-paced hotel environment
• Capable of managing multiple tasks simultaneously with attention to detail
• Strong decision-making and problem-solving abilities
• Comfortable handling cash transactions accurately
• Physically fit to stand for extended periods and assist with luggage
• Flexible to work shifts, including weekends and holidays
• Additional language skills are an advantage

• Customer service excellence
• Front office operations
• Cash handling and account management
• Communication and coordination
• Upselling and product knowledge
• Multitasking and time management

• Competitive salary and employee benefits within the hospitality sector
• Career development opportunities across Accor hotels worldwide
• Supportive and multicultural work environment
• Professional training and growth within luxury and midscale hotel brands
• Opportunity to build a long-term career in hotel operations in Dubai

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