Freight Forwarding Operations Manager - DP World Logistics - Dubai, UAE

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines
• Ensure adherence to SOPs, ISO standards, and health and safety requirements
• Maintain high data quality in the TMS, including accurate shipment registration, cost and income accruals
• Ensure all shipment documentation is uploaded and invoicing is completed within global performance timelines
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention
• Coordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutions
• Review operational KPIs and implement continuous improvement initiatives
• Lead, coach, and develop a high-performing operations team with effective resource planning and succession management
• Conduct performance reviews and support individual development plans
• Ensure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policies
• Manage claims, disputes, and operational incidents in line with contractual and legal requirements

• Bachelor's degree in supply chain, logistics, international business, or a related field
• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role
• Proven experience managing multimodal operations within a multinational logistics environment
• Strong knowledge of GCC and global trade regulations and customs processes
• Ability to drive performance, manage risk, and lead teams in a fast-paced environment

• Freight forwarding operations management
• Multimodal logistics coordination
• Customs and trade compliance
• KPI management and continuous improvement
• Team leadership and people development
• Customer and stakeholder management
• Financial control and TMS data quality

• Lead critical logistics operations within a global trade and supply chain organization
• Work across integrated multimodal networks and key regional markets
• Collaborative and performance-driven culture
• Opportunities for leadership growth within DP World's global platform

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines
• Ensure adherence to SOPs, ISO standards, and health and safety requirements
• Maintain high data quality in the TMS, including accurate shipment registration, cost and income accruals
• Ensure all shipment documentation is uploaded and invoicing is completed within global performance timelines
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention
• Coordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutions
• Review operational KPIs and implement continuous improvement initiatives
• Lead, coach, and develop a high-performing operations team with effective resource planning and succession management
• Conduct performance reviews and support individual development plans
• Ensure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policies
• Manage claims, disputes, and operational incidents in line with contractual and legal requirements

• Bachelor's degree in supply chain, logistics, international business, or a related field
• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role
• Proven experience managing multimodal operations within a multinational logistics environment
• Strong knowledge of GCC and global trade regulations and customs processes
• Ability to drive performance, manage risk, and lead teams in a fast-paced environment

• Freight forwarding operations management
• Multimodal logistics coordination
• Customs and trade compliance
• KPI management and continuous improvement
• Team leadership and people development
• Customer and stakeholder management
• Financial control and TMS data quality

• Lead critical logistics operations within a global trade and supply chain organization
• Work across integrated multimodal networks and key regional markets
• Collaborative and performance-driven culture
• Opportunities for leadership growth within DP World's global platform

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