Front Office Team Leader - Guest Services Operations - Atlantis The Royal - Dubai, UAE
Atlantis The Palm View all jobs
- Dubai
- DH 11,000-15,000 per month
- Permanent
- Full-time
Front Office Team Leader at Atlantis The Royal Dubai supports daily lobby and reception operations within an ultra-luxury hospitality environment on Palm Jumeirah. This role coordinates front desk workflow, supervises service delivery standards, and ensures structured communication between Front Office, Housekeeping, and Call Center teams to maintain seamless guest experiences during arrivals and departures.Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 11000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Supervise front office and lobby activities during assigned shifts
- Coordinate with Housekeeping and Call Center for accurate room status updates
- Monitor guest arrivals, departures, and special requests
- Support reception staff to maintain efficient check-in and check-out processes
- Handle escalated guest concerns and implement structured service recovery
- Ensure compliance with internal operational procedures and brand standards
- Conduct shift briefings and monitor team performance
- Maintain professional and consistent guest engagement throughout service hours
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 2 years experience in a similar supervisory role within a luxury hotel
- Experience coordinating with housekeeping and operational departments
- Strong leadership capability in high-volume guest service environments
- Clear communication skills across multiple service teams
- Ability to perform effectively under pressure with operational discipline
- Front office supervision and shift coordination
- Guest service management and escalation handling
- Inter-department communication and workflow control
- Lobby operations oversight
- Team leadership and performance monitoring
- Service quality assurance in luxury hospitality
- Tax-free salary paid in UAE Dirhams
- Comprehensive medical insurance including dental coverage
- Annual return flight allowance
- Employee dining privileges within resort outlets
- Discounted stays across Kerzner properties worldwide
- Incentive programs and colleague engagement initiatives
- Structured leadership development and internal career mobility opportunities
Atlantis The Royal Dubai operates under Kerzner International on the crescent of Palm Jumeirah as an ultra-luxury experiential resort. The property integrates premium accommodation, destination dining venues, entertainment attractions, and large-scale hospitality operations. With thousands of professionals across operational divisions, Atlantis provides structured career pathways within Dubai's competitive luxury hospitality sector and supports long-term professional growth across its global portfolio.Job Title Front Office Team Leader - Guest Services Operations - Atlantis The Royal - Dubai, UAE
Job Description Front Office Team Leader - Guest Services Operations - Atlantis The Royal - Dubai, UAEPosition Overview
Front Office Team Leader at Atlantis The Royal Dubai supports daily lobby and reception operations within an ultra-luxury hospitality environment on Palm Jumeirah. This role coordinates front desk workflow, supervises service delivery standards, and ensures structured communication between Front Office, Housekeeping, and Call Center teams to maintain seamless guest experiences during arrivals and departures.Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 11000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Supervise front office and lobby activities during assigned shifts
- Coordinate with Housekeeping and Call Center for accurate room status updates
- Monitor guest arrivals, departures, and special requests
- Support reception staff to maintain efficient check-in and check-out processes
- Handle escalated guest concerns and implement structured service recovery
- Ensure compliance with internal operational procedures and brand standards
- Conduct shift briefings and monitor team performance
- Maintain professional and consistent guest engagement throughout service hours
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 2 years experience in a similar supervisory role within a luxury hotel
- Experience coordinating with housekeeping and operational departments
- Strong leadership capability in high-volume guest service environments
- Clear communication skills across multiple service teams
- Ability to perform effectively under pressure with operational discipline
- Front office supervision and shift coordination
- Guest service management and escalation handling
- Inter-department communication and workflow control
- Lobby operations oversight
- Team leadership and performance monitoring
- Service quality assurance in luxury hospitality
- Tax-free salary paid in UAE Dirhams
- Comprehensive medical insurance including dental coverage
- Annual return flight allowance
- Employee dining privileges within resort outlets
- Discounted stays across Kerzner properties worldwide
- Incentive programs and colleague engagement initiatives
- Structured leadership development and internal career mobility opportunities
Atlantis The Royal Dubai operates under Kerzner International on the crescent of Palm Jumeirah as an ultra-luxury experiential resort. The property integrates premium accommodation, destination dining venues, entertainment attractions, and large-scale hospitality operations. With thousands of professionals across operational divisions, Atlantis provides structured career pathways within Dubai's competitive luxury hospitality sector and supports long-term professional growth across its global portfolio.
Post DetailsJob Start Date
Salary from 11000.00
Salary to 15000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf